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Problem binding mini2 and controler to my account
333 9 4-12 23:22
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Giestien
lvl.2
Flight distance : 14511 ft

Belgium
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Giestien
lvl.1
Flight distance : 16 ft



Belgium
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I keep trying to bind my mini2 and my controler to my account without succes. I keep getting a error message #53251 saying that no device is found.
Dji fly works, the drone can fly, can take photos and video. Everything ok except the binding, which is necessary for dji care refresh!
All firmware and software have been updated to the latest versions.
The drone was purchased and initialized last week. Dji care refresh was bought during the activation .

Any idea to solve this, anyone?




4-12 23:22
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DJI Gamora
Super Moderator

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Hi, Giestien. Thanks for reaching out and posting your concern. We're sorry to read about the difficulties you're encountering. Please DM us your DJI Mini 2's Serial Number so we can assist you better.
4-15 00:45
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Giestien
lvl.2
Flight distance : 14511 ft

Belgium
Offline

DJI Gamora Posted at 4-15 00:45
Hi, Giestien. Thanks for reaching out and posting your concern. We're sorry to read about the difficulties you're encountering. Please DM us your DJI Mini 2's Serial Number so we can assist you better.

1. Mini2 Serial Number: 3Q4CJ153A3HGT9
2. Aircraft Firmware Version: 01.02.0300
3. Controller Firmware Version: 02.00.1200
4. Model of Mobile Device: iPhone SE(2020) ios 14.4.2
5. Video or Picture of the Issue: video added
6. Brief Description of the Issue:​​ unable to bind RC and unable to bind to account - error 53251
7. DJI App Version: 1.3.1
4-15 01:18
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DJI Gamora
Super Moderator

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Giestien Posted at 4-15 01:18
1. Mini2 Serial Number: 3Q4CJ153A3HGT9
2. Aircraft Firmware Version: 01.02.0300
3. Controller Firmware Version: 02.00.1200

Thank you and we'll have this check. Please wait for our update regarding the issue you have submitted.
4-15 04:33
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Ivan92
lvl.1

Italy
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I have the same problem and DJI Support don't know how to help me.
4-20 06:15
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mr_dOnuT
lvl.1
Flight distance : 36 ft
Spain
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Ivan92 Posted at 4-20 06:15
I have the same problem and DJI Support don't know how to help me.

Hello, same problem here. Dji care activated, but as I can't bind the aircraft, nor the remote controller to my account, fly away coverture not activated.
Screenshot_20210503_122645_dji.go.v5.jpg
5-4 09:52
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Ivan92
lvl.1

Italy
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mr_dOnuT Posted at 5-4 09:52
Hello, same problem here. Dji care activated, but as I can't bind the aircraft, nor the remote controller to my account, fly away coverture not activated.

Any news????
5-15 12:26
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mb695
lvl.1
Flight distance : 420 ft
United Kingdom
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Anyone have any news on this - having the same issue?
5-15 15:23
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Giestien
lvl.2
Flight distance : 14511 ft

Belgium
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mb695 Posted at 5-15 15:23
Anyone have any news on this - having the same issue?

Hello,
For me this problem was resolved. I tried to bind again outside, after a flight and this time it worked. The previous attempts were inside at the dining table, without gps signal.Strange but all ok now.

5-15 23:26
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mb695
lvl.1
Flight distance : 420 ft
United Kingdom
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It still doesn't work for me - have asked for a DJI Care Refresh refund
5-23 02:54
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