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Black screen with dji fly 1.4.0 and Galaxy S21 Ultra
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4646 42 4-16 12:50
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sonyp900
lvl.2
Flight distance : 2594055 ft
Greece
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I just updated dji fly to version 1.4.0 ans having issues with my Galaxy S21 Ultra, preview screen in the app is total black. The weird thing is that histogram works ok, if I shoot a photo it captures ok, but preview screen is black. If i install an older version everything works ok, the same if I use my iPhone. Any ideas?
4-16 12:50
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jonny007
Captain
Germany
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What should the update be good for?
4-16 13:23
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DowntownRDB
Captain
Flight distance : 525 ft
United States
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I'm using a Galaxy S21 Ultra (with a Snapdragon processor) and having no issues whatsoever with App V1.4.0.  Do you have a Exynos processor by chance?  If so that could be the problem.  Seems many times when DJI updates the Fly App that mobile devices with the Exynos processor have issues with black screens.  Hope you get it resolved.

BTW, most of the changes to V1.4.0 were to add the Air 2S but did change a few other minor items.
4-16 15:50
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sonyp900
lvl.2
Flight distance : 2594055 ft
Greece
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DowntownRDB Posted at 4-16 15:50
I'm using a Galaxy S21 Ultra (with a Snapdragon processor) and having no issues whatsoever with App V1.4.0.  Do you have a Exynos processor by chance?  If so that could be the problem.  Seems many times when DJI updates the Fly App that mobile devices with the Exynos processor have issues with black screens.  Hope you get it resolved.

BTW, most of the changes to V1.4.0 were to add the Air 2S but did change a few other minor items.

Yes I have Exynos...none of the other versions caused this problem. I installed 1.2.4 that I found available and everything works fine. I hope DJI fix this because they have S21 as a compatible phone
4-16 20:40
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Ralle
First Officer
Flight distance : 11289 ft
Finland
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DowntownRDB Posted at 4-16 15:50
I'm using a Galaxy S21 Ultra (with a Snapdragon processor) and having no issues whatsoever with App V1.4.0.  Do you have a Exynos processor by chance?  If so that could be the problem.  Seems many times when DJI updates the Fly App that mobile devices with the Exynos processor have issues with black screens.  Hope you get it resolved.

BTW, most of the changes to V1.4.0 were to add the Air 2S but did change a few other minor items.

What items did it change for Mini? Should I upgrade from version 1.2.4 version 1.4.0
4-16 22:37
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djiuser_bjJCN7L0HMo2
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Germany
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Ralle Posted at 4-16 22:37
What items did it change for Mini? Should I upgrade from version 1.2.4 version 1.4.0

Mit dem Update auf die Vers. 1.4.0 der DJI Fly App scheint sich bei der Belichtungssteuerung was geändert zu haben im Flugmodus zumindest bei der Mavic Mini. Dort gibt's jetzt angezeigt unten rechts auf dem angeschlossen Handy-Display entweder "Auto" oder "Pro". Das Schloss-Symbol (geöffnet od. geschlossen) ist verschwunden. Das finde ich extrem bedauerlich, denn damit hatte ich ausschließlich gearbeitet. Die Drohne so gedreht, daß die Belichtung einem guten Ausgleich zw. hell u. dunkel bzw. mit der Sonne und im Gegenlicht entsprach und diese Einstellung dann mit dem Schloß einfach eingefroren. So paßte es für die gesamte Sequenz z.B. bei einer Umrundung. Wie soll man das jetzt machen in dem neuen Pro-Modus?

Ich fand es außerordentlich hilfreich, im alten Auto-Modus (u. Schloßsymbol geöffnet) bei entsprechender Drehung und damit Stellung der Drohnenkamera zum Licht, die Belichtungseinstellungen dann einfach festzustellen, in dem man beim Schloßsymbol auf schließen ging.
4-17 00:43
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Ralle
First Officer
Flight distance : 11289 ft
Finland
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djiuser_bjJCN7L0HMo2 Posted at 4-17 00:43
Mit dem Update auf die Vers. 1.4.0 der DJI Fly App scheint sich bei der Belichtungssteuerung was geändert zu haben im Flugmodus zumindest bei der Mavic Mini. Dort gibt's jetzt angezeigt unten rechts auf dem angeschlossen Handy-Display entweder "Auto" oder "ro". Das Schloss-Symbol (geöffnet od. geschlossen) ist verschwunden. Das finde ich extrem bedauerlich, denn damit hatte ich ausschließlich gearbeitet. Die Drohne so gedreht, daß die Belichtung einem guten Ausgleich zw. hell u. dunkel bzw. mit der Sonne und im Gegenlicht entsprach und diese Einstellung dann mit dem Schloß einfach eingefroren. So paßte es für die gesamte Sequenz z.B. bei einer Umrundung. Wie soll man das jetzt machen in dem neuen Pro-Modus?

Ich fand es außerordentlich hilfreich, im alten Auto-Modus (u. Schloßsymbol geöffnet) bei entsprechender Drehung und damit Stellung der Drohnenkamera zum Licht, die Belichtungseinstellungen dann einfach festzustellen, in dem man beim Schloßsymbol auf schließen ging.

Danke für die Antwort
4-17 11:06
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jonny007
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Germany
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djiuser_bjJCN7L0HMo2 Posted at 4-17 00:43
Mit dem Update auf die Vers. 1.4.0 der DJI Fly App scheint sich bei der Belichtungssteuerung was geändert zu haben im Flugmodus zumindest bei der Mavic Mini. Dort gibt's jetzt angezeigt unten rechts auf dem angeschlossen Handy-Display entweder "Auto" oder "Pro". Das Schloss-Symbol (geöffnet od. geschlossen) ist verschwunden. Das finde ich extrem bedauerlich, denn damit hatte ich ausschließlich gearbeitet. Die Drohne so gedreht, daß die Belichtung einem guten Ausgleich zw. hell u. dunkel bzw. mit der Sonne und im Gegenlicht entsprach und diese Einstellung dann mit dem Schloß einfach eingefroren. So paßte es für die gesamte Sequenz z.B. bei einer Umrundung. Wie soll man das jetzt machen in dem neuen Pro-Modus?

Ich fand es außerordentlich hilfreich, im alten Auto-Modus (u. Schloßsymbol geöffnet) bei entsprechender Drehung und damit Stellung der Drohnenkamera zum Licht, die Belichtungseinstellungen dann einfach festzustellen, in dem man beim Schloßsymbol auf schließen ging.

Obwohl ich eigentlich alles andere als scharf auf Updates bin, weil sich bei der Mini 1 eh nix tut, hab ichs jetzt doch mal installiert (hatte vorher 1.2.2). Der Zugriff auf die Kamereinstellungen sind jetzt unten und schneller erreichbar. Belichtung sperren (im Bildmodus) geht, natürlich nur bei Einstellung Auto. Einfach ins Bild tippen zur Auswahl der Belichtung und nochmal länger in den Kreis tippen zum sperren. Wieder lösen geht genauso. Gibts auch deutsche Videos dazu, in Youtube mit "Flyapp 1.4.0 deutsch" suchen.
4-18 10:36
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Ralle
First Officer
Flight distance : 11289 ft
Finland
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4-18 11:31
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djiuser_1oS7PZ2UjB62
lvl.1

Argentina
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A mi me pasó lo mismo, con mi  S 21 ( Pantalla negra). Podrías indicarme desde donde descargar la versión anterior?  Ahora no puedo volar mi Mini, y desde el soporte  DJI me contestaron que busque en Google!
Muchas gracias por su amabilidad!
4-19 19:37
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fansb1b465dc
lvl.1
Flight distance : 94672 ft
Australia
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Same issue for me. Exynos 2100 CPU S21 black screen with v1.4 i contacted support chat to ask them to raise as an issue.

V1.3 works fine.
4-19 22:45
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djiuser_ZQE6Kf3LDtwr
lvl.1
Flight distance : 30128 ft

France
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The screen is black! samsuns s21 exynos cpu ... software dji fly 1.4 is not functional. not possible to go back to 1.3x apk because dji does not offer the download link for this version ...
4-20 10:20
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fansb1b465dc
lvl.1
Flight distance : 94672 ft
Australia
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Here you go. V1.3 is now available on apkmirror

https://www.apkmirror.com/apk/dji-technology-co-ltd/dji-fly/
4-20 22:17
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sonyp900
lvl.2
Flight distance : 2594055 ft
Greece
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fansb1b465dc Posted at 4-19 22:45
Same issue for me. Exynos 2100 CPU S21 black screen with v1.4 i contacted support chat to ask them to raise as an issue.

V1.3 works fine.

It's very sad to have this issue with Samsung's flagship phone.....
4-22 02:06
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djiuser_I0uZt0G1i1ug
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Germany
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I have the same problem on my S21. Now I installed an older app-version (1.3.) and the problem is solved
4-22 09:17
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nyc2rsmnt
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Flight distance : 154 ft
United States
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Just spoke with support. The issue will be resolved in V1.4.2 of the software.
See this thread:
https://forum.dji.com/forum.php? ... D712%26typeid%3D712

Also a link to an older version of the software that still works :
https://drive.google.com/file/d/111N7W1DR0gYC5biMTGJUZam-d3TAh9Ep/view?usp=sharing
4-22 09:54
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BVP Drone 1
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United States
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I am very new to this, but I have had constant problems trying to use the S21 with the kit controller for the Mavic 2 Pro for the last two weeks. Constantly losing connection Constantly not being able to connect to the drone. I ordered a SC last week and took it out this morning and it was like magic, zero problems at all connecting.

The whole process of mounting,  using and connecting the S21 to the drone makes it look like a bunch of amateurs designed the kit controller.
4-22 09:56
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djiuser_ds8Pz1fgHpEx
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United Kingdom
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I have a S21 Ultra and since I updated to v 1.4, I am getting a black screen instead of the live stream
4-22 11:12
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djiuser_ds8Pz1fgHpEx
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United Kingdom
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nyc2rsmnt Posted at 4-22 09:54

The big question is when. I found this issue a week ago. For a company as big as DJI it should've been solved in hours
4-22 11:18
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djiuser_ZlrNMnJuVpZG
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I am also having the same issue on my Galaxy S21 Ultra, Snapdragon 888, Android 11. I had no issues on my previous Note 10 Plus.
Will confirm, v1.3.0 works fine, from the link in the previous post.
4-22 14:42
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djiuser_8fLYo5fiNwPj
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Germany
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djiuser_ZlrNMnJuVpZG Posted at 4-22 14:42
I am also having the same issue on my Galaxy S21 Ultra, Snapdragon 888, Android 11. I had no issues on my previous Note 10 Plus.
Will confirm, v1.3.0 works fine, from the link in the previous post.

Same issue here with S21 Ultra (Exynos) and Mavic Mini. Will try to install 1.3.0 today.
Edit: I have just been in contact with support. Version 1.4.2 (where the problem is fixed) is supposed to come already end of April/beginning of May
4-23 01:52
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SpyderUnderH2O
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United States
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Same issue S21 Ultra Snapdragon processor, Android 11 ... DOES NOT WORK!!!,  Unacceptable!! If I didn't have an iPad my drone would now be useless.  I should not have to backlevel my software to make it work.
4-23 08:34
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djiuser_D8PiF4KFlqCl
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Norway
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Hi,

I have the same issue. Not S21 ultra. But s21+1.3.0 works fine.

European version of the s21+


4-23 13:46
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spanzetta
Second Officer
Flight distance : 958264 ft
Italy
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The same here.. S21 Ultra...
Only black screen..
4-24 01:43
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djiuser_8fLYo5fiNwPj
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Germany
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spanzetta Posted at 4-24 01:43
The same here.. S21 Ultra...
Only black screen..

Go Back to 1.3.0 of the DJI Fly App and wait for the 1.4.2 Update.
4-24 10:42
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Neil Bland
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United Kingdom
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I too have similar issue, Samsung galaxy s21 5g, dji fly app 1.4.0.
4-24 10:46
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djiuser_ZQE6Kf3LDtwr
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Flight distance : 30128 ft

France
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fansb1b465dc Posted at 4-20 22:17
Here you go. V1.3 is now available on apkmirror

https://www.apkmirror.com/apk/dji-technology-co-ltd/dji-fly/

Merci !! Very good
4-29 22:50
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djiuser_iHDCZGgsyMw8
lvl.1
Flight distance : 158497 ft
United Kingdom
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Samsung s21 5g and I have same issue with a black screen but if I take a shot it shows photo was taken...I just can't see anything whilst flying. Please fix this ASAP
5-1 12:27
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3Recon
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United States
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DowntownRDB Posted at 4-16 15:50
I'm using a Galaxy S21 Ultra (with a Snapdragon processor) and having no issues whatsoever with App V1.4.0.  Do you have a Exynos processor by chance?  If so that could be the problem.  Seems many times when DJI updates the Fly App that mobile devices with the Exynos processor have issues with black screens.  Hope you get it resolved.

BTW, most of the changes to V1.4.0 were to add the Air 2S but did change a few other minor items.

DowntownRDB,  I've been neglecting my  little Mini and yes I've ben playing with my favorite Air2 with 1.4.0. When I went to fly Mini I had a Black screen on my S21 Ultra. I 'd rather not start rolling back to fly my Mini. What happened to one software for all Mini, Mini2, Air2 and Air2s and FPV?
5-2 10:57
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DowntownRDB
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3Recon Posted at 5-2 10:57
DowntownRDB,  I've been neglecting my  little Mini and yes I've ben playing with my favorite Air2 with 1.4.0. When I went to fly Mini I had a Black screen on my S21 Ultra. I 'd rather not start rolling back to fly my Mini. What happened to one software for all Mini, Mini2, Air2 and Air2s and FPV?

On a couple of previous DJI Fly App versions people using a Samsung phone with an Exynos process (some on S10, some on S20, and Note 20, etc.) were experiencing black screens whereas those using Snapdragon processors were not being effected.  

DJI never aired what the issue was but was able to fix it each time.  In reading through the forums it's quite evident that DJI prefers the use of Apple products over any Android OS product.  iOS users got the Fly App update before the Android version several times.  The DJI FPV Flight simulator was designed for iOS and still not available for Android.  
5-3 03:17
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Osmoderma_2020
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Germany
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Same problem. I switched from Note 9 to S21U (Exynos) and screen remains black. App. ver 1.4.0. Drone by itself takes fotos.
5-3 07:48
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Osmoderma_2020
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Germany
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djiuser_8fLYo5fiNwPj Posted at 4-24 10:42
Go Back to 1.3.0 of the DJI Fly App and wait for the 1.4.2 Update.

Thanks a lot!!! ver 1.3.0 works so far (not fully tested yet...) on my S21U (Exynos). I really hope they will fix it
5-3 07:58
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3Recon
First Officer
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United States
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DowntownRDB Posted at 5-3 03:17
On a couple of previous DJI Fly App versions people using a Samsung phone with an Exynos process (some on S10, some on S20, and Note 20, etc.) were experiencing black screens whereas those using Snapdragon processors were not being effected.  

DJI never aired what the issue was but was able to fix it each time.  In reading through the forums it's quite evident that DJI prefers the use of Apple products over any Android OS product.  iOS users got the Fly App update before the Android version several times.  The DJI FPV Flight simulator was designed for iOS and still not available for Android.

Hey DowbtownRDB  I also have the snapdragon chipset, even though Samsung's  Exynos chipset is starting to out preform or equal the snapdragon,
Any way I have been strictly flying my Air2 with phone  with a couple Burps but no black screens and I come back over to fly  my mini. If I could just walk over pick up and go for a quick flight out back. both the s21Ultra and my Galaxy Tab s3 fly well with the Air2.
I may have to do a complete app/software reinstall, it is the ideal size.
5-3 23:42
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Wanabe Pilot
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Flight distance : 3261 ft
Norfolk Island
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Same problem for my Mini using a S21 Plus
5-4 20:59
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fabga64
lvl.2

Italy
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i have the same problem with mavic mini e galaxy s21 standard
5-10 01:04
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djiuser_SdspcuPX0SzG
New

Canada
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Same issue here Samsung s21 Canada model app 1.4 no image.any news on a fix?
5-18 15:12
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spanzetta
Second Officer
Flight distance : 958264 ft
Italy
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1.4.2 just released (it should fix the issue)
Direct link
https://service-adhoc.dji.com/download/app/android/3b03cb95-bc4b-4b62-b4ab-9cf977d77309
5-19 00:24
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sonyp900
lvl.2
Flight distance : 2594055 ft
Greece
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Whoever has the chance to install 1.4.2 and try, please let us know.
5-19 00:27
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sonyp900
lvl.2
Flight distance : 2594055 ft
Greece
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spanzetta Posted at 5-19 00:24
1.4.2 just released (it should fix the issue)
Direct link
https://service-adhoc.dji.com/download/app/android/3b03cb95-bc4b-4b62-b4ab-9cf977d77309

We all hope for this fix. So upsetting to have this issue with Samsung's flagship phone
5-19 00:28
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spanzetta
Second Officer
Flight distance : 958264 ft
Italy
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I just checked and it works..
S21 Ultra 5G ..
5-19 01:49
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