ApolloENG
lvl.1
United Kingdom
Offline
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Don't know if I can post exactly what was wrong with my units but:
Customer service was brilliant!!!!
I bought my 2 units, not directly from dji, May 2020 so still inside the basic 1 year warrenty when I sent them.
Absolutely no problems with dji trying to wriggle out of the free UPS postage to them - free postage provided.
When they arrived at dji, it took them 1 day to diagnose the faults. When diagnosed, it took them 1 day to fix and they shipped them the same day (or dropped them off at UPS).
When I had the email to say the had been repaired, it said exactly what was wrong with both units down to the component level - which as an electrical engineer myself is awesome to see!!!
As my units were in warrenty, the repairs were free!!! But even though they were free for me, it did say exactly how much each part would have cost, brilliant!!!!
10/10 service!! |
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