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Samsung S21 Ultra Video transmission Problems
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JAFARINI
lvl.3
Flight distance : 7701220 ft
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Georgia
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Hi

I have been using Samsung S21 Ultra for some time and now I cannot get proper video signal from my Mavic 2 Pro drone.

I tried it on another model smartphones and it works just fine but not on my S21 Ultra

I have tried:
- Clearing cache
- Reinstalling DJI GO app
- Other usb Cable
- Changing tranmission frequencies and channels
- Changing camera video modes

nothing has helped so far.

as mentioned it works just fine on other model smartphones.


4-17 11:09
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DowntownRDB
Captain
Flight distance : 525 ft
United States
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Did you recently update the OS for your S21 Ultra?  If so, that could have caused an incompatibility problem.  I use the S21 Ultra (with a snapdragon processor) but only for Fly App so I can't test on DJI Go App for you. Hope you get the issue resolved soon.
4-18 04:46
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tpo
lvl.1

Australia
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Hi,

I did update the S21 yesterday and I have frozen video transmission issues.

What DJI suggest to do in this case?

Model number SM-G998B (equinox)
Last update 21 April Version G998BXXU2AUC8
Security patch level 21.04.2021
4-21 17:40
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JAFARINI
lvl.3
Flight distance : 7701220 ft
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Georgia
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DowntownRDB Posted at 4-18 04:46
Did you recently update the OS for your S21 Ultra?  If so, that could have caused an incompatibility problem.  I use the S21 Ultra (with a snapdragon processor) but only for Fly App so I can't test on DJI Go App for you. Hope you get the issue resolved soon.

Thank you. Yes I did update smartphone OS and it stopped working.

Issue is still here ((
4-26 15:27
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f1dg1t
lvl.2
Flight distance : 72464 ft
Sweden
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Got the same problem with my S21 plus.
4-28 04:13
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fansa5f1a2d1
lvl.1

Argentina
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same problem here!!!!
4-28 05:35
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DowntownRDB
Captain
Flight distance : 525 ft
United States
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JAFARINI Posted at 4-26 15:27
Thank you. Yes I did update smartphone OS and it stopped working.

Issue is still here ((

Hopefully, DJI can get with Samsung and work out the issue quickly.  
4-29 12:36
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djiuser_iaMm9KqQDoII
New

Canada
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Just upgraded to Samsung S21 Ultra and now Mavric Mini I can fly but I don't have inflight video feed.  Smart phone screen is black while in flight.
5-1 17:42
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djiuser_iaMm9KqQDoII
New

Canada
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Just upgraded to Samsung S21 Ultra and now Mavric Mini I can fly but I don't have inflight video feed.  Smart phone screen is black while in flight.
5-1 17:43
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Killerke101
lvl.1

Belgium
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djiuser_iaMm9KqQDoII Posted at 5-1 17:43
Just upgraded to Samsung S21 Ultra and now Mavric Mini I can fly but I don't have inflight video feed.  Smart phone screen is black while in flight.

Same problem here!
DJI Please solve this problem asap!!!!!!!!
5-2 06:25
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djiuser_EfaFUPzNhecv
New

Mexico
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The same problem with my s21 ultra ans my m2p
5-3 13:35
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Tetrarcha
lvl.1
Flight distance : 302 ft
Poland
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Hi, I have the identical problem! Can someone please do something about it!
I own a Samsung S21 Ultra 5G - Exynos processor.
Drone: Mavic 2 Zoom.

On the Huawei P30 Pro, it works fine - so, it is clearly an optimization problem.

@DJI Support DJI! Do something about it, we can't fly! #dji #mavic2zoom #samsungs21ultra5g

5-5 23:55
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dronero_lc
lvl.1
Spain
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Here I have the same problem with S21 ultra.
5-7 04:45
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fabga64
lvl.2

Italy
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I have been using Samsung S21 standard i cannot get proper video signal from my Mavic
mini drone.
5-10 00:54
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spasov_konstantin
First Officer
Flight distance : 21083 ft
Sweden
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Galaxy S21 Ultra Exynos processor + DJI Mavic 2 Pro
Black screen instead of video signal on my smartphone.
Can't fly....Please fix this asap
5-10 01:51
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Dracu
lvl.1

United Kingdom
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Same problem on S21
5-10 14:12
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Shady.hamad
lvl.1
Flight distance : 48091 ft

Israel
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djiuser_iaMm9KqQDoII Posted at 5-1 17:42
Just upgraded to Samsung S21 Ultra and now Mavric Mini I can fly but I don't have inflight video feed.  Smart phone screen is black while in flight.

Same problem with ny mavic 2 pro and my Samsung galaxy s21 ultra..... On my iphone 7 plus work perfect. Try to downgrade the firmware, change cable and everything that you suggested above... Nothing help
5-11 05:31
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Shady.hamad
lvl.1
Flight distance : 48091 ft

Israel
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Same problem with ny mavic 2 pro and my Samsung galaxy s21 ultra..... On my iphone 7 plus work perfect. Try to downgrade the firmware, change cable and everything that you suggested above... Nothing help
5-11 05:32
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djiuser_c4eZtnWn8cOS
lvl.2
Flight distance : 98009 ft
Russia
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same problem (mavic 2 zoom, galaxy s21 ultra exynos). They are not in a hurry to fix it
5-13 03:29
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Tetrarcha
lvl.1
Flight distance : 302 ft
Poland
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No one even deigns to inform us that they are working on the problem. I am disappointed by the lack of response.
5-22 05:40
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djiuser_F64JXoTuiFdz
lvl.1
Flight distance : 270755 ft
Switzerland
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Same problem here... Samsung Galaxy S21 5G
5-23 10:45
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f1dg1t
lvl.2
Flight distance : 72464 ft
Sweden
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Any update? I mean, these are not unknown phones that lack support.
5-23 22:29
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Hector Hamond
lvl.1
Switzerland
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I have the same problem with MAVIC 2 PRO and SAMSUNG S21 PLUS so NO VIDEO TRANSMISSION
5-29 11:10
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TheKiltedPhoto
lvl.1
Flight distance : 158553 ft
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United Kingdom
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Same problem for me. Very annoying .
6-1 01:27
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MVT0
lvl.3
Flight distance : 763497 ft
Bulgaria
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TheKiltedPhoto Posted at 6-1 01:27
Same problem for me. Very annoying .

That's crazy. Every colleagues from my country can't use their Mavic 2 pro with Samsung s21, s21+ and S21 Ultra, maybe should we try with different cable?
When the team of the DJI will admits that the app "DJI go 4" have issue with Samsung s21, s21+ and s21 ultra? I have the problem more that two months and before more than month I sent to DJI team lots of screen shots and videos with the problem and the answer from dji support is on the attached picture



If you check the dji forum, will see lots of post from users that have problem with samsung s21. What needs to happen to update DJI GO 4?

Lots of user use mavic 2 pro for a work like me, I lose lots of paid jobs about the problem with samsung s21. It is unacceptable to oblige us to use phones for more than 4 years.
We know that the mavic 2 pro is old drone, but please make update of the app.
6-2 09:22
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djiuser_QsAQ86IG72wu
New

United Kingdom
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Another user with the same problem!

Samsung s21 Ultra | SM-G998B/DS
Android 11, One UI 3.1
Exynos 2100
Mavic 2 Pro

Really need to sort this out DJI! This is a flagship phone from the world's second most popular phone producer - sort it out!
6-3 01:08
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MVT0
lvl.3
Flight distance : 763497 ft
Bulgaria
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djiuser_QsAQ86IG72wu Posted at 6-3 01:08
Another user with the same problem!

Samsung s21 Ultra | SM-G998B/DS

Welcome to the club.
Don't try with different cable or factory reset of the phone, the problem will be persist. DJI need to fix the app. When? Nobody know...  
I Sent Request to DJI support before month and a half, sent serial numbers of the drone and controller, app version, all the logs from the drone, phone firmware version, pictures and videos with the problem.


6-3 01:48
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djiuser_fNBjgrc5SDLC
lvl.1
Flight distance : 221293 ft
United Kingdom
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The problem still seems to be there. Mine is rubbish. Can't use my DJI Mavic 2 Pro anymore. So sad. Please fix DJI
6-5 08:26
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djiuser_PUlfGNkYAhOu
lvl.1
Flight distance : 679 ft
United Kingdom
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Same problem here. Any workaround or fix? Drone is literally unusable.
6-5 10:18
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Rooivalk
Second Officer
Flight distance : 6863999 ft
South Africa
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My Mavic 2 Zoom worked fine with Samsung Galaxy S9+, bought a new Samsung Galaxy S21+ and now I am unable to fly my drone. Who would think that DJi will not be compatible with high end phones?
6-6 10:21
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JAFARINI
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Flight distance : 7701220 ft
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Georgia
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djiuser_PUlfGNkYAhOu Posted at 6-5 10:18
Same problem here. Any workaround or fix? Drone is literally unusable.

I tried almost everything. Changing codec, video frequency, video quality, cables, ports etc.
It doesn't work!

Very sad DJI is not dealing with this problem.
6-6 10:26
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M.V.T
lvl.3
Flight distance : 763497 ft
Bulgaria
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This is from today...
6-7 09:24
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WildWillGreen
Captain
Flight distance : 182215 ft
United Kingdom
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Yup. This group is growing day by day....

I've tried every single fix and even had a bloke on my post regarding this issue very confident that if i download the app from DJI instead of app store it 100% fixes this problem. Sadly that did not change anything, still unable to fly and now have 2 drone jobs i'm trying to delay as I can't do work with my MIni 2 it's hardly professional!!
Clearly they are very aware and also aware non of these fixes work, from different cables to downgrading software it's all pointless and changes nothing. If i can fly my mini 2 with this samsung phone i now regret upgrading too then why not the mavic 2 pro!!!!!

SO unbearably frustrating.
6-10 02:55
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MIKIZ
lvl.2
Flight distance : 2412336 ft
Cyprus
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Please support M2P + Samsung S21 ultra on any of DJI apps . FLY, GO4, PILOT....anyone would do at this point
6-12 05:19
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Rooivalk
Second Officer
Flight distance : 6863999 ft
South Africa
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Rooivalk Posted at 6-6 10:21
My Mavic 2 Zoom worked fine with Samsung Galaxy S9+, bought a new Samsung Galaxy S21+ and now I am unable to fly my drone. Who would think that DJi will not be compatible with high end phones?

I am buying a new Apple Iphone 12. My Samsung S9+ was sold back to Samsung as part of their buy back campaign. Still deciding what to do with the Samsun S21+?
6-12 10:26
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TheWizardFromAu
lvl.1

Australia
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Same here! - no video transmission when using Samsung S21 Ultra.
All ok if I revert back to S20+....
6-12 21:35
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CrumbleCake
lvl.1
Flight distance : 38934 ft
Denmark
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Same problem here. So sad it doesn't work anymore with the S21..
6-13 09:20
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CrumbleCake
lvl.1
Flight distance : 38934 ft
Denmark
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6-13 09:21
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Rooivalk
Second Officer
Flight distance : 6863999 ft
South Africa
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Rooivalk Posted at 6-12 10:26
I am buying a new Apple Iphone 12. My Samsung S9+ was sold back to Samsung as part of their buy back campaign. Still deciding what to do with the Samsun S21+?

Tested drone today with IPhone 12, no issue now.
6-16 01:06
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djiuser_tdQi2fTlFDk8
New

Israel
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Till now no Dji not fix this issue?!
I must use iPhone for using my drone.
6-18 08:13
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