I'm pretty sure the page where I setup the care refresh repair said to send the controller and the drone.  I did it on my phone and can't really remember at this point. However, the case status page says to send the drone and propellors.  It's for a broken gimble.  
So I'm not sure which page is right.  Do I send the controller+drone, or just the drone+propellors.  DJI needs to improve this process so that there's more guidance.

Also, it looks like I got a UPS ground label.  I was hoping the express service would give me faster shipping than that.  Unfortunately I need this for an upcoming project so time is critical for me at the moment.  


Thanks for your help.

Hi there. Thank you for your inquiry. If the battery works fine, just send in the drone. Parts for DJI Care Refresh/Plus are listed here for sending. Please view this link: https://www.dji.com/service/djicare-refresh/info#terms

Please try to apply the online repair request via the link below, remember to tick that "I have a DJI service plan", then click " Learn More" to use the DJI care refresh express service.

https://repair.dji.com/repair/index

DJI Diana Posted at 4-17 16:27
Hi there. Thank you for your inquiry. If the battery works fine, just send in the drone. Parts for DJI Care Refresh/Plus are listed here for sending. Please view this link: https://www.dji.com/service/djicare-refresh/info#terms

Please try to apply the online repair request via the link below, remember to tick that "I have a DJI service plan", then click " Learn More" to use the DJI care refresh express service.

Edit: Originally I had three questions, but I already figured out the first question so I rewrote my post.


Thanks for the reply, Diana.  I have two more questions.


---


First question:


Can I upgrade to DJI Care Refresh 2-year plan when I recieve the repaired drone back or do I need to wait for the 1-year to expire first?


---


Second question:


Is it possible to pay extra to use UPS 2nd Day Air on shipping in one or both directions?  As I mentioned I have a project coming up soon where I'd like to use this drone.


Thanks again for your help.

ForceBlast Posted at 4-17 17:43
Edit: Originally I had three questions, but I already figured out the first question so I rewrote my post.

Hello, you can purchase a DJI Care refresh plus by visiting: https://store.dji.com/product/dj ... ?from=menu_products, please make sure you have at lease one replacement left before purchasing.

And currently we cannot confirm the accurate delivery date for applying the 2 day delivery for your replacement. We will help to check with our repair center for more details and keep you updated.

Thanks

DJI Wanda Posted at 4-17 23:11
Hello, you can purchase a DJI Care refresh plus by visiting: https://store.dji.com/product/dji-care-refresh-plus-dji-air-2s?from=menu_products, please make sure you have at lease one replacement left before purchasing.

And currently we cannot confirm the accurate delivery date for applying the 2 day delivery for your replacement. We will help to check with our repair center for more details and keep you updated.

Nevermind.  I checked the rates and they are too expensive so I’ll just use your label. I’ve already dropped it off.

Anything you can do to expedite things once it is received at the repair center would be greatly appreciated.  

I wish DJI had a repair center on the east coast of the US.

DJI Wanda Posted at 4-17 23:11
Hello, you can purchase a DJI Care refresh plus by visiting: https://store.dji.com/product/dji-care-refresh-plus-dji-air-2s?from=menu_products, please make sure you have at lease one replacement left before purchasing.

And currently we cannot confirm the accurate delivery date for applying the 2 day delivery for your replacement. We will help to check with our repair center for more details and keep you updated.

It looks like my drone was just delivered to the repair center about an hour ago.  If they can get the replacement on the way today I just might get it in time.  

If there's anything you can do to speed things along, I'd greatly appreciate it.  If not, then I understand.  Thank you for your time.

ForceBlast Posted at 4-23 10:36
It looks like my drone was just delivered to the repair center about an hour ago.  If they can get the replacement on the way today I just might get it in time.  

If there's anything you can do to speed things along, I'd greatly appreciate it.  If not, then I understand.  Thank you for your time.

Hi, sorry for the belated reply, the replacement has been shipped back to you. Hope you will receive it soon.

DJI Wanda Posted at 4-23 19:14
Hi, sorry for the belated reply, the replacement has been shipped back to you. Hope you will receive it soon.

Excellent!  Thank you so much for your assistance and the speedy service.

ForceBlast Posted at 4-24 02:17
Excellent!  Thank you so much for your assistance and the speedy service.

You're welcome, it's our pleasure to help.