FixTheSoftware
 lvl.1
Germany
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Hi,
I guess there are more people which have the same problem as me and got their Dji Goggles V2 pulled from a FPV Combo kit.
I have recieved my V2 goggles on Monday 12.04.2021.
I unpacked them and saw the red warning that I have to update my firmware where I tried to press ok to close the warning. But which ever button I press, there is no response only the beeping sound when a button is pressed.
Then i updated my goggles to the newest version within the DJI Assistant 2 application. After i got the new Firmware installed (01.01.0000) there were still no changes inside the goggles. Still the red notification that i have to update the goggles and no button control.
After that I contacted the Dji support which I specifically asked how the process is because my Goggles are bought outside of Germany. They said that I would be no problem I shouldn't care about that, and they get back to me. After 3 days a lot of e-mails and phone calls I tried everything but to no avail ( dji_aftersales account downgrading upgrading, still everything the same). Then they say that I have to send them in because they will basically be handled as DOA.
Then I woke up 48 hours later to get the message that I´m not allegiable for free repair because my serial number is not detected as an EU product. (they knew my serial number even before I started the repair request)
How could it be that there is no fix out yet, because that the main problem!!!!!! I saw the exact same issue a couple of weeks back in another threat without a resolution.
I'm stuck here with 1000€+ of equipment that is unusable because they won't make a simple hotfix version of their software.
Maybe I want to buy a dji combo kit by myself and sell the drone, but what happens when I want to update the goggles in the future. Will they brick again ???
Case: 3496738, 3491162
Dji please clarify....
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