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4K video transcoding fails
125 6 4-19 01:16
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djiuser_2zIrwB93xNgD
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Flight distance : 155131 ft
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Hi

I have a Mini 2 all is fine except when I record in 4K video definition every time I download from the Mini 2 to my phone the transcoding fails, it seems OK in 2.7K & 1080p.

I have updated the app to 1.4.0 I didn't try it before I updated as I have only had the drone about 2 weeks and am still learning what it can do.

I hope someone can come up with a solution.

Cheers

Derek


4-19 01:16
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DJI Stephen
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Hello there Derek. I am sorry for the trouble this has caused and thank you for reaching out. May we know what is the model of the mobile device you are using please for us to be able to isolate the said issue? Thank you.
4-19 02:24
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djiuser_2zIrwB93xNgD
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Hi,

Thanks for responding.

My mobile phone is a Samsung Galaxy A40 with the latest android 11 update March 2021.

Cheers

Derek
4-19 04:19
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videoeditman
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United States
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Probably your phone is not on the compatible list, and may be a bit under powered. DJI Stephen will respond soon.
4-19 06:40
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Mavic57pro2
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The fly app cannot view or edit 4k recordings. If you try it will report transcoding error. This is not a fault. Have you tried just viewing the 4k video directly from the sd card, take the microsd card out of the drone and read it on your pc or phone using a sd card reader.
4-19 09:25
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delboyuk2508
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Mavic57pro2 Posted at 4-19 09:25
The fly app cannot view or edit 4k recordings. If you try it will report transcoding error. This is not a fault. Have you tried just viewing the 4k video directly from the sd card, take the microsd card out of the drone and read it on your pc or phone using a sd card reader.

Yes I can view and edit the 4K video in 3rd party software but thought there was a fault with my phone or the app, is there going to be a point in the future when the app san edit $k video?

Many thanks

Derek
4-20 21:22
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delboyuk2508
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delboyuk2508 Posted at 4-20 21:22
Yes I can view and edit the 4K video in 3rd party software but thought there was a fault with my phone or the app, is there going to be a point in the future when the app san edit $k video?

Many thanks

On another note, I have had a royalty issue with one of the sound tracks from the app, Youtube are saying that the copyright for "Techno Dreams Alternative Mix" is held by someone else.

I thought that all the music tracks in the app were OK to use and royalty free?
4-20 21:30
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