Refresh Express
902 6 2021-4-20
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Dog Man
lvl.4
Flight distance : 34380 ft
United States
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I have DJI Care Refresh, (CAS-6214838-S0X2J3) how do I upgrade to EXPRESS, so I can save time on the turn around time, item has been shipped to  DJI, will arrives 4/23/21 to DJI repair.

THANKS, ahead


2021-4-20
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DJI Natalia
Administrator

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Hi there, sorry to let you know that the regular repair case unable to be changed to DJI Care Refresh Express case since you have shipped the package out. However, we can help to skip the assessment process and sent you DJI Care Refresh quotation directly after receiving your package if you would like to use the DJI Care Refresh. Please confirm and let me know, thanks.
2021-4-20
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Dog Man
lvl.4
Flight distance : 34380 ft
United States
Offline

YES, I would like to move this as fast as possible, I would like to use the DJI Care Refresh, UPS Tracking# 1ZE80E409090077861

THANKS
2021-4-21
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DJI Natalia
Administrator

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Dog Man Posted at 4-21 03:51
YES, I would like to move this as fast as possible, I would like to use the DJI Care Refresh, UPS Tracking# 1ZE80E409090077861

THANKS

Got it. We'll help to keep an eye on it.
2021-4-22
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Dog Man
lvl.4
Flight distance : 34380 ft
United States
Offline

It has arrived, could you see if you can up date to Refresh Express
THANKD
2021-4-26
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DJI Natalia
Administrator

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Dog Man Posted at 4-26 13:27
It has arrived, could you see if you can up date to Refresh Express
THANKD

I have asked our corresponding team to help expedite the process. There will be a quotation under the DJI Care Refresh sent to your email soon, please pay attention to it. Should there any other assistance needed, please feel free to let me know. Thanks.
2021-4-27
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Dog Man
lvl.4
Flight distance : 34380 ft
United States
Offline

Again, THANKS for your help...........
2021-4-27
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