spark remote lost functions & won't connect to DJI assistant 2
656 2 2021-4-22
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OkeyBear
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United States
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My spark remote only will activate take off and landing after the last update. I've tried deleting the assistant, reinstalling, downgrading updates, nothing works. The drone finds the assistant but the remote won't no mater what sequence I try. So, I've never been able to update the remote from the assistant. Any remote updates are from sitting outside without wifi, waiting forever for an update to install. At this point I'm ready to sell the drone/remote online for a huge loss in $$, unless some kind person can help me.
2021-4-22
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DJI Stephen
DJI team
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Hello there OkeyBear. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try to download the DJI Assistant 2 for the DJI Spark from this link ( https://www.dji.com/spark/info#downloads ) once again to see if the issue will persist. If the issue persist I would recommended for you to contact our DJI Support Team at https://www.dji.com/support for further assistance on this matter. Again I am sorry for the trouble and thank you for your understanding.
2021-4-22
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OkeyBear
New

United States
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I tried what you suggested, same result as before, no response to the controller other than take off and landing. Tried to contact support and they are unavailable. I'd sell the drone if it worked. As it is no one would buy it.
2021-4-24
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