1#

My Mavic 2 pro has just turned itself on in its bag. It's just over a month since I bought it. Does anyone know why it would start up by itself?  It has the latest firmware installed. It's kept in a rucksack with a soft covering so I can safely say nothing pressed the on off button. Thanks

HI, we are sorry to hear about the issue that you encountered, is the battery appearance any damage? We sincerely suggest you send the battery to us to do the test by the following link to open a repair case: https://repair.dji.com/repair/index?site=brandsite&from=nav. Thanks and best regards.

DJI Thor Posted at 4-24 00:55
HI, we are sorry to hear about the issue that you encountered, is the battery appearance any damage? We sincerely suggest you send the battery to us to do the test by the following link to open a repair case: https://repair.dji.com/repair/index?site=brandsite&from=nav. Thanks and best regards.

Hi , thanks for that. When I purchase the drone I also purchased the fly more kit for the 2 extra batteries.  The other day I raised an issue for a different battery which would not charge. It was completely dead, no lights.  That one is ready to be shipped.  Maybe I have just been unlucky on the battery front.There is no damage at all to the battery.  Thanks

DJI Thor Posted at 4-24 00:55
HI, we are sorry to hear about the issue that you encountered, is the battery appearance any damage? We sincerely suggest you send the battery to us to do the test by the following link to open a repair case: https://repair.dji.com/repair/index?site=brandsite&from=nav. Thanks and best regards.

I have just had a thought,, I have a battery that is ready to go back because it's dead, no lights and it will not take a charge, if this battery was in the drone and it switched on without me hearing or knowing could this explain why it's totally dead?  
The Mavic 2 Pro and the fly more kit was only purchased just over a month ago.  
Thanks

Sboroblu Posted at 4-24 03:42
I have just had a thought,, I have a battery that is ready to go back because it's dead, no lights and it will not take a charge, if this battery was in the drone and it switched on without me hearing or knowing could this explain why it's totally dead?  
The Mavic 2 Pro and the fly more kit was only purchased just over a month ago.  
Thanks

You may have a point with why first battery went dead.