Hi all,

I've been flying this drone for some time, no more than 8km on board. Never crashed or damaged. Never had any issues with it. Today, it landed automatically, without giving a command. As can be seen on the flight data logs, the command was to get altitude. The drone landed in the snow.
Conditions: approx 1800m altitude
Temperature: approx 10-12 degrees Celcius
Weather: Sunny
Wind: slow, with some small gushes
Battery: More than 50% when it self-landed
Latest firmwares and everything.
iPhone 11 Pro (if it makes any difference)
Earlier today, I had a message that one of the motors was spinning faster. No error at the time of this specific flight.

What if I was flying it on the edge of a mountain or above an ocean/water. I could have lost it. And for insurance, the drone must be sent back. DJI - please reply and fix this asap.

Flight Data Log attached.

Thank you,
Ionut

Hi there Ionut. We're sorry for the trouble during the flight. If your drone is within the warranty period and you are able to send it back to a repair center, data analysis can be applied to determine its cause. We highly recommend contacting our Product Support in creating a case ticket. Thank you for your patience.