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476 5 2021-4-28
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cntrench
lvl.2
Flight distance : 45417 ft
Australia
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I have tried online support, but they led me in circles.
The aircraft will NOT connect to the controller.
YES: I confirm having seen the dji video on how to connect the Mini 2 to the associated Controller.
YES: All indicator lights were green on Mini 2 & Controller.
YES: I have opened ap & pressed ‘connect aircraft’. the outcome message is ‘RC not connected to mobile device’.
YES: I have gone to top RHS of Fly ap & gone to label termed  ‘control’
YES: I have scrolled down to ‘connect aircraft’.
YES: I have pressed ‘connect to aircraft’ & it says ‘remote controller not connected’.
YES: I have pressed the small outer buttons on each side of the remote controller together with the shutter button on bottom RHS of controller to no avail.
YES: Both devices were ON, with green lights flashing.
YES: Under “control” on the ap, I have pressed ‘RC Calibration’, but nothing happens.
So this system doesn’t work because it will not pair.I used an iPad with 14.5 version op system & an Android with version 11 updated at 05April21 for the above exercises.




It appears that I am missing a step or two, or the appartus is flawed. I supect its the former.
Would be grateful for some guidance.






2021-4-28
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Suren
Captain
Flight distance : 11886286 ft
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New Zealand
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Have you tried binding the RC to the AC again via the app with the phone connected to the RC?
2021-4-29
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cntrench
lvl.2
Flight distance : 45417 ft
Australia
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Suren, Yes, the phone is connected to the controller by the cable supplied out of the package from dji. I am unsure what you mean by "binding", as the ap never presented a step for
pairing the RC to the AC.  I have laid down the processes followed in my opening post. I have since deleted cache in the ap & retried, but was never flagged with a step for  "pairing". I just cant get the RC to connect to the AC. I did see a line item in under my Wifi t o connect to a new device. I don't have the password to execute that connection as dji never revealed it. I've never used a WiFi password to connect to 4 different dji AC that I have owned in the past.    Thanks for your input
2021-4-29
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cntrench
lvl.2
Flight distance : 45417 ft
Australia
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I have since connected the AC to the RC. Thanks
2021-4-29
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AntDX316
Captain
Flight distance : 3327126 ft
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United States
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See if you can update the firmware on both the controller and the drone first.
https://www.dji.com/downloads/softwares/assistant-dji-2-for-mavic

Try with the MicroSD not installed and installed after.

2021-4-29
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DJI Gamora
Administrator

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Hi, cntrench. Thanks for reaching out! Our apologies to read about the difficulties you're encountering. If you haven't tried, we suggest linking the aircraft and remote using the Combination Buttons. Below is a video tutorial for the step-by-step instruction (refer to timestamp: 1:04).

2021-4-29
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