Can't login or register Air 2s
1011 3 2021-4-29
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GoodyM
lvl.2
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United States
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After 3 years I decided to give DJI once last try so I decided to purchase the Air 2s.

Login in via the app says Check Network... I am on a 200mbs connection, go figured.
Creating a new account, not possible it just stays Loading... Loading...


This is not a good user experience, I still can't recommend DJI to anyone, horrible.
2021-4-29
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi there, I am sorry for the trouble this has caused, and thank you for reaching out. There are few ways to check out the problem as follows:
1: Make sure your DJI fly has been authorized the access to the mobile internet, and try to switch the Wifi to 4G data
2: If it has been authorized, please try to log in on our DJI Official website to see how it is going.
3: Try to change your code on the log-in page.
4: Please try to uninstall and reinstall the DJI Fly application from this DJI link https://www.dji.com/downloads/djiapp/dji-fly and check whether that could resolve your issue.
Thanks and best regards.
2021-4-29
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djiuser_fkDWjvJGl1Br
lvl.1
Flight distance : 556243 ft
United States
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Thank you for your reply., Nathan
2021-4-30
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djiuser_fkDWjvJGl1Br
lvl.1
Flight distance : 556243 ft
United States
Offline

Thank you for your reply., Nathan

2021-4-30
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