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Mavic 2 Pro Video transmission problem
138 8 5-1 05:00
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dronero_lc
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Spain
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Hi.
I tried to fly my mavic by the live video signal is in black. I see all black on my phone (s21 Ultra) and ipad screens. I see the dji Go4 interfaz, but there is no video signal on both devices
What could be happening?.
5-1 05:00
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DAFlys
Captain
Flight distance : 1300102 ft
United Kingdom
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Have you tried a different phone?
5-2 00:18
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DJI Gamora
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Hi, dronero_lc. Thanks for reaching out! Sorry to read about the problem you're experiencing. Please check whether the DJI GO 4 is updated. If they are, we suggest reperforming the linking procedure for the aircraft and remote then test if the problem has been resolved.
5-2 02:57
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dronero_lc
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Spain
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DAFlys Posted at 5-2 00:18
Have you tried a different phone?

Yes. With my ipad it´s ok.
5-7 04:27
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dronero_lc
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Spain
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DJI Gamora Posted at 5-2 02:57
Hi, dronero_lc. Thanks for reaching out! Sorry to read about the problem you're experiencing. Please check whether the DJI GO 4 is updated. If they are, we suggest reperforming the linking procedure for the aircraft and remote then test if the problem has been resolved.
https://www.youtube.com/watch?v=HUVwvfIdnXA

It doesn´t work. There is what i see
5-7 04:31
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DAFlys
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Flight distance : 1300102 ft
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dronero_lc Posted at 5-7 04:27
Yes. With my ipad it´s ok.

There’s been quite a few other threads about  the s21 not working.  
5-7 04:39
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DJI Gamora
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dronero_lc Posted at 5-7 04:31
It doesn´t work. There is what i see [view_image]

Can you check what's the version of your DJI GO 4? If it wasn't updated, we suggest downloading the latest DJI GO 4 here: https://www.dji.com/downloads/djiapp/dji-go-4
5-7 23:23
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dronero_lc
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Spain
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DJI Gamora Posted at 5-7 23:23
Can you check what's the version of your DJI GO 4? If it wasn't updated, we suggest downloading the latest DJI GO 4 here: https://www.dji.com/downloads/djiapp/dji-go-4

The last versión in android playstore is 4.3.37 (september). I have installed the 4.3.42 an the problem is still here. Now the image turns from colors to white and black and is not continuous.
5-7 23:44
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DJI Gamora
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dronero_lc Posted at 5-7 23:44
The last versión in android playstore is 4.3.37 (september). I have installed the 4.3.42 an the problem is still here. Now the image turns from colors to white and black and is not continuous.

Thanks for letting us know. Since it works on your iPad, the problem could be the compatibility between the mobile device you're using and the DJI GO 4. Currently, the Samsung Galaxy S21 Ultra isn't listed in the compatible devices for the DJI GO 4. We suggest that you use alternative mobile devices or refer to the current Supported Mobile Devices list.
5-8 05:08
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