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Fly app keeps crashing
230 9 5-1 05:25
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Jet_Nix
lvl.2
Flight distance : 247280 ft
Estonia
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Hello!
My DJI Fly app keeps crashing after I take around 18-20 photos.
I'm using a DJI Mini 2 drone and Samsung Galaxy A71 smartphone. Everything is updated to the latest firmware.

What is causing that? It's kinda scary when you see the screen freeze and the app restarts. Especially when your drone is moving.

To avoid accidents I only make photos when the drone is fully stopped. It also happened once when I was recording a video but I couldn't recreate that at home. So I also decided that before stopping the video recording it's better to stop the drone first for safety reasons, because once the screen freezes and the video completely cuts you have a small amout of time to locate your drone in the sky.

Here's how it looks:

5-1 05:25
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Pappy3
First Officer
Flight distance : 2485512 ft
United States
Online

I have the A71 as well and the Fly app crashed on me a couple of times back in September of 2020. But since then no more crashes, probably fixed in subsequent Fly app releases. Just make sure you have the setting shown in the first part of the video set and don't panic when the screen goes dark. The aircraft and RC will function normally with or without the Fly app running. If this is the only condition in which the crash occurs, then at least you are prepared for it and just tlet the app restart and connect the the live feed in 9 secs. Maybe in the next release the crash will no longer occur.

5-1 06:47
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Jet_Nix
lvl.2
Flight distance : 247280 ft
Estonia
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Pappy3 Posted at 5-1 06:47
I have the A71 as well and the Fly app crashed on me a couple of times back in September of 2020. But since then no more crashes, probably fixed in subsequent Fly app releases. Just make sure you have the setting shown in the first part of the video set and don't panic when the screen goes dark. The aircraft and RC will function normally with or without the Fly app running. If this is the only condition in which the crash occurs, then at least you are prepared for it and just tlet the app restart and connect the the live feed in 9 secs. Maybe in the next release the crash will no longer occur.
https://youtu.be/FYpi2_WME4Q

Yeah, I got that set to ON too.
I don't panic anymore. The first time it was really scary. X)
I kinda got used to it at the moment but it is still very annoying. I know that the drone will not fall from the sky. It's the safety feature that it has incase of signal loss or controller\ smartphone battery depletion.
5-1 07:13
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donmusico
lvl.2
Flight distance : 185243 ft
Poland
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I've got the same problem on my Samsung Galaxy s21 and samsung galaxy s10 which i connected to RC to check if this is problem with smartphone or problem with app. It seems like it is problem with app cause it happens on ech one smartphone which I mentioned. I've got this setting set on and i've even cleared the cache memmory of app
5-2 02:12
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DJI Gamora
Super Moderator

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Hi, Jet_Nix. Thanks for reaching out! Our apologies to read about the issue you're experiencing.  We suggest checking whether your DJI Fly is running the latest version. For Android devices, you can download the latest version here: https://www.dji.com/downloads/djiapp/dji-fly

If there are other applications running on your phone's background while the DJI Fly is running, we suggest that you temporarily close them.
5-2 03:00
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Jet_Nix
lvl.2
Flight distance : 247280 ft
Estonia
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DJI Gamora Posted at 5-2 03:00
Hi, Jet_Nix. Thanks for reaching out! Our apologies to read about the issue you're experiencing.  We suggest checking whether your DJI Fly is running the latest version. For Android devices, you can download the latest version here: https://www.dji.com/downloads/djiapp/dji-fly

If there are other applications running on your phone's background while the DJI Fly is running, we suggest that you temporarily close them.

Hello!
My Fly app is latest version and no other apps are open during its use.
Today I thought that maybe the issue is with the photos and videos being transferred to the smartphone during flight. I disabled the 'Auto Sync HD Photos' and... looks like the app is not crashing anymore.


Here's a video. At first I'm taking pictures with the 'Auto Sync HD Photos' OFF and it's fine, but when I turn on the 'Auto Sync HD Photos' the app crashes. =(
5-2 06:57
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Montfrooij
Captain
Flight distance : 1995141 ft
Netherlands
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I'm on iOS and so far had zero issues.
5-7 00:50
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relaxosmo
lvl.4
Flight distance : 76854 ft
Hungary
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Jet_Nix: you saved my life!
I used Go4 with Mavic Air since 2 years without any freeze or app restart.
Now i bought a Mini2 and installed Fly app to the same phone (Galaxy S6)
As i tested picture quality in my room, after a few shot, app restarted.

I hope disable syncing will solve my issue too!

Thank you again!
5-10 10:54
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Jet_Nix
lvl.2
Flight distance : 247280 ft
Estonia
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relaxosmo Posted at 5-10 10:54
Jet_Nix: you saved my life!
I used Go4 with Mavic Air since 2 years without any freeze or app restart.
Now i bought a Mini2 and installed Fly app to the same phone (Galaxy S6)

I'm glad I could help! After changing the settings I had one flight and my app didn't restart. =)

5-10 11:35
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manxphoto
lvl.2
Flight distance : 1232142 ft
Isle of Man
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Jet_Nix Posted at 5-2 06:57
Hello!
My Fly app is latest version and no other apps are open during its use.
Today I thought that maybe the issue is with the photos and videos being transferred to the smartphone during flight. I disabled the 'Auto Sync HD Photos' and... looks like the app is not crashing anymore.

Thanks for that!  I also have the A71 and the problem with Fly crashing from time to time.  I've just become used to it but I've now turned of the 'Auto Sync HD Photos' so will see if that's sorted it over the next few flights.
3 hours ago
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