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FPV newbie -- "Fly Safe Database error" -- drone won't fly
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3043 54 5-7 12:29
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OConnorStP
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United States
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Hi all,

Sorry to post a support puzzler as my first-ever post.  But this is what I'm seeing on my screen.  All the firmware has been refreshed, both through the DJI Assistant app and the DJI Fly app.  But this remains.  Happens as soon as I get the drone out in the world.

Hopefully the picture came through OK.  In case it didn't -- I have a red banner in the lower-right (where all the error messages appear) that says "fly safe database error"

Any ideas?  Thanks in advance...

Mike


IMG_9634 copy.jpg
5-7 12:29
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DJI Natalia
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Hi there, sorry for the issue. Just to verify, did you refresh the firmware via DJI Assistant2 before the "Flysafe database error" occurs? If not, please confirm whether you had manually updated the [aircraft safety database] on the app? At the same time, the below information is needed:
1.Screenshot of the [About] page of the goggles V2, need to see the version number of the aircraft [Flysafe Database];
2.Take Aircraft to connect to the DA2 to export the Controller Aircraft Data,choose "Log Export";
3.The specific time node when  "Flysafe database error" appears.
Please upload the logs to Dropbox or Googles Drive and then share the link with me. Thanks.

5-9 19:33
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djiuser_LErdZtsYSHOJ
lvl.1
Flight distance : 129577 ft

United States
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There a lot of pilots that are experiencing this same issue. As I have read from multiple threads this isn't app based or even OS based issue. Iphone or Android we are all having this issue after DJI sent out the update. I installed from the app but others have done so through the DJI Assistant v2. Still waiting on DJI's response but there hasn't been ANY word from DJI
5-8 05:29
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Belkoning
lvl.1
Flight distance : 89196 ft
United States
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Hi Mike,

Exactly the same issue overhere in the Netherlands since yesterday. Als did the same workaround with the same result: nothing at all. Hope DJI will come with a quick fix. I want to give in to my newest addiction.

Cheers,
Dagmar
5-8 08:15
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SuperN0va
lvl.1

France
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Same problem in France !!
5-8 08:51
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fans667507b4
lvl.1
Germany
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Same same here in Germany... Problem occured yesterday after updating with DJI Assistant 2.
5-8 12:11
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OConnorStP
lvl.2
United States
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Hi all,

This is really interesting.  And reassuring, in a way.  It seems likely that DJI will get back from the weekend and see these posts.  It would be interesting to see if we can find a common thread between us.  

The thing that may have triggered it for me was when I went back through the firmware-updates to bring a couple of new batteries into the mix.  My drone was working fine on the newest firmware, but it was throwing an error that the batteries needed to be updated as well.  It was after the battery-related update that things broke.  Did all of us update with new batteries?  That would be a good clue for the DJI folks if it was true.


5-8 14:57
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djiuser_O8ILBMEYFFdh
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United States
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OConnorStP Posted at 5-8 14:57
Hi all,

This is really interesting.  And reassuring, in a way.  It seems likely that DJI will get back from the weekend and see these posts.  It would be interesting to see if we can find a common thread between us.  

Not pretty much sure since I am the new user, but I do believe you can send them your log file and that would be much more helpful.
5-8 16:41
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SuperN0va
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France
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OConnorStP Posted at 5-8 14:57
Hi all,

This is really interesting.  And reassuring, in a way.  It seems likely that DJI will get back from the weekend and see these posts.  It would be interesting to see if we can find a common thread between us.  

Me, it's by updating the firmware on the DJI Fly ios application.
5-8 17:04
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Belkoning
lvl.1
Flight distance : 89196 ft
Netherlands
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I don’t think there is another common tread except then updating the firmware. In my case I was advised by DJI support  to update to get rid of  “maybe some old fallen bits and bytes”. After the firmware upgrade was successfully completed, the “upgrade fly save database” sign showed up. Also ran that one. I can’t tell if the database corruption arose after the firmware upgrade or the fly safe database update. Ran both updates immediately after each other. Did’nt start motors or flew after the firmware update.
5-9 01:21
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Belkoning
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Flight distance : 89196 ft
Netherlands
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Btw did all with assistant 2.
5-9 01:30
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fans667507b4
lvl.1
Germany
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I have that problem after battery firmware update.
5-9 04:09
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gHKvZc77zXQZv_QdxQjzsA0
New

Australia
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Yep, murphies a prick! Ive always updated the firmware with my mobile, it's been quicker & easier

I went out of my way to try the DJI FPV Assistant 2 yesterday, see if it had any extra settings or features, After up I Got The Sleeping Lions... Should have listen to my dad.
If it Ain't broken... Dont Try'n Fix it.
.. after reading this thread and what happened there's one thing I'm oing
I

I
5-9 06:12
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OConnorStP
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United States
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Hey folks,

Let's swing over to this thread.  No reason to have two parallel threads going.  Here's the link:

https://forum.dji.com/thread-242040-1-1.html

Mike (original poster)
5-9 07:36
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YannisKal
lvl.1

Greece
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Same problem to Greece  
5-9 09:05
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youtube.com/rtrrey
lvl.4
Flight distance : 848038 ft
Canada
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Toronto, Canada location same issues. Perfect AD for DJI, Redefined not to fly!!!
5-9 17:24
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djiuser_g3FXtd0pjGFf
lvl.1
Flight distance : 4898 ft
Canada
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Canada here - fired up a FPV I got for my birthday today.  Flysafe db error.  Well we flew safe (not at all)
5-9 17:50
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djiuser_H5XobTTvqVfW
lvl.2
Flight distance : 1049111 ft
Canada
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Toronto Canada same
5-9 17:57
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djiuser_UZ343itTLwIp
lvl.1

Thailand
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Same problem here in Thailand on a new drone. Ridiculous. Screw this Flysafe database
5-10 01:22
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MUC_Kilian
lvl.1
Flight distance : 1196368 ft
Germany
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Also got the Problem here in Germany, just contacted the DJI support and hoping for the best
5-10 02:05
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djiuser_72PsbnPdFqbp
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Flight distance : 549993 ft
United Kingdom
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UK.. Same for me Feeling pi**ed off with Dji .
Fly safe database error
5-10 03:31
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djiuser_xsDzYhQGyps6
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United Kingdom
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Just received an update from DJI

Quote
I am sorry that you cannot roll back the Flysafe Database to the old version, but we have confirmed that a new version of Flysafe database will be released within 3 business days, at which time you will just need to update the database to resolve the issue. Your kind understanding will be highly appreciated.
Unquote

Just sharing as someone may find this information useful
5-10 05:07
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amille67
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djiuser_xsDzYhQGyps6 Posted at 5-10 05:07
Just received an update from DJI

Quote

So 3 days from now?
5-10 12:59
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X64TNT
lvl.2
Flight distance : 446171 ft
United States
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i cant wait 3 days
im like a little kid with this thing lol
5-10 15:21
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OConnorStP
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United States
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DJI Natalia Posted at 5-9 19:33
Hi there, sorry for the issue. Just to verify, did you refresh the firmware via DJI Assistant2 before the "Flysafe database error" occurs? If not, please confirm whether you had manually updated the [aircraft safety database] on the app? At the same time, the below information is needed: 1.Screenshot of the [About] page of the goggles V2, need to see the version number of the aircraft [Flysafe Database];2.Take Aircraft to connect to the DA2 to export the Controller Aircraft Data,choose "Log Export";3.The specific time node when  "Flysafe database error" appears.Please upload the logs to Dropbox or Googles Drive and then share the link with me. Thanks.

Hi Natalia,

Great to hear from you.  Sorry about the slow reply.  

Yes, I had updated firmware with DJI Assistant 2 just before the database-error problem started.  

I have attached a screenshot with the Database iD (01.00.01.21).  


But when I launched the DJI Assistant 2 to collect the log information it immediately presented this "Support the update of the new Fly Safe Database of DJI, which includes the updates of global NFZ" (screenshot attached).

Time node -- the database error message appears as soon as the drone connects to GPS.

This looks like good news!  But I wanted to check with you and ask whether I should proceed with that update or not.  I'm hopeful!  :-)

Thanks,

Mike


DJI Flysafe ID.jpg
DJI Assistant 2 screen - update Fly Safe Database.jpg
5-10 15:35
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youtube.com/rtrrey
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Canada
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OConnorStP Posted at 5-10 15:35
Hi Natalia,

Great to hear from you.  Sorry about the slow reply.  

I did that update and wasnt useful at all, the file is still corrupted.
5-10 16:57
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OConnorStP
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youtube.com/rtrrey Posted at 5-10 16:57
I did that update and wasnt useful at all, the file is still corrupted.

Dang!  Sorry to hear that...

Thanks for the report.
5-10 17:33
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youtube.com/rtrrey
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OConnorStP Posted at 5-10 17:33
Dang!  Sorry to hear that...

Thanks for the report.

Is yours fixed and up and running?
5-10 18:08
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OConnorStP
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youtube.com/rtrrey Posted at 5-10 18:08
Is yours fixed and up and running?

No.  I'm a coward -- I decided to wait and see if that screen meant that it would work.  It doesn't seem to make any difference.
5-10 18:14
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youtube.com/rtrrey
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OConnorStP Posted at 5-10 18:14
No.  I'm a coward -- I decided to wait and see if that screen meant that it would work.  It doesn't seem to make any difference.

Nahh, you arent a coward. Just trying to help a fellow man with his drone.
5-10 18:34
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Raf_IZ0QWM
Second Officer
Flight distance : 262523 ft
Italy
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Similar problem on DJI AIR 2s.
Different error but same problem:  drone cannot take off.

Pay attention on updating flysafe database.
5-11 00:30
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youtube.com/rtrrey
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OConnorStP Posted at 5-10 18:14
No.  I'm a coward -- I decided to wait and see if that screen meant that it would work.  It doesn't seem to make any difference.

Just FYI for you and everyone!

Firmware VS Fly Safely Data
https://forum.dji.com/forum.php? ... p;extra=#pid2481094
5-11 05:54
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youtube.com/rtrrey
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Flight distance : 848038 ft
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Raf_IZ0QWM Posted at 5-11 00:30
Similar problem on DJI AIR 2s.
Different error but same problem:  drone cannot take off.

Anything that has GPS drone guidence flight control that has DJI safely data will be in the same situation.

Firmware Vs Fly Safely Data
https://forum.dji.com/forum.php? ... p;extra=#pid2481094
5-11 05:58
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Raf_IZ0QWM
Second Officer
Flight distance : 262523 ft
Italy
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youtube.com/rtrrey Posted at 5-11 05:58
Anything that has GPS drone guidence flight control that has DJI safely data will be in the same situation.

Firmware Vs Fly Safely Data

Yes you're right. I wrote similar things in AIR2s forum.

We are waiting for an update....
5-11 06:57
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djiuser_H5XobTTvqVfW
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Flight distance : 1049111 ft
Canada
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Anybody able to fly just yet I noticed there was an update so I re-updated all my devices for the fpv I was unsuccessful
5-11 09:25
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youtube.com/rtrrey
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djiuser_H5XobTTvqVfW Posted at 5-11 09:25
Anybody able to fly just yet I noticed there was an update so I re-updated all my devices for the fpv I was unsuccessful

Successful as in updating it or successful as in flying it?
5-11 09:48
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djiuser_H5XobTTvqVfW
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I was successful with the updates everything was fine apparently it was an update for today but unaccessful to fly same error fly safe data air
5-11 09:50
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djiuser_H5XobTTvqVfW Posted at 5-11 09:25
Anybody able to fly just yet I noticed there was an update so I re-updated all my devices for the fpv I was unsuccessful

Got my answer, old update you got.
5-11 09:51
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djiuser_H5XobTTvqVfW
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Flight distance : 1049111 ft
Canada
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So to be clear. There is no update at this time?
5-11 10:16
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youtube.com/rtrrey
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djiuser_H5XobTTvqVfW Posted at 5-11 10:16
So to be clear. There is no update at this time?

No not at all, if you do inform as ASAP with successful flight take off!

But you may have to really wait longer than you think. Better explain on my previous post on https://forum.dji.com/forum.php? ... tid=242304#lastpost[/url]
5-11 11:09
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