Hello?? ...DJI...???  Echo..echo...echo...

Dauber Posted at 5-11 20:27
Hello?? ...DJI...???  Echo..echo...echo...

I’m running out of patience…. I think I will return this brick before the end of the week and refund my money….

Hello all, the new firmware for Air 2S has been released. Please update the firmware to solve the issue. Sorry again for the inconvenience caused. Please let me know if there is any issue after the firmware update. Thank you.

DJI Susan Posted at 5-11 21:15
Hello all, the new firmware for Air 2S has been released. Please update the firmware to solve the issue. Sorry again for the inconvenience caused. Please let me know if there is any issue after the firmware update. Thank you.

Yay. Do you recommend updating with the DJI Fly app or DJI assistant 2?

update new firmware now

It Is ok now, thank you for support

everything okey and solve after install new firmware now
no more code 30064

The issue is no longer present for me as well. Happy flying guys!

DJI Susan Posted at 5-11 21:15
Hello all, the new firmware for Air 2S has been released. Please update the firmware to solve the issue. Sorry again for the inconvenience caused. Please let me know if there is any issue after the firmware update. Thank you.

Thank you very much. Please can you say us what bug has been solved?
Just the code 30064 or also the 0m advice for who is in a GeoZone?

DJI Susan Posted at 5-11 21:15
Hello all, the new firmware for Air 2S has been released. Please update the firmware to solve the issue. Sorry again for the inconvenience caused. Please let me know if there is any issue after the firmware update. Thank you.

No more error after update! Thank you!

All good for me now, just had a quick night flight before, no issues, updated over the app (not assistant)

Just updated everything and now able to fly for the first time. Its pitch dark outside , but still had a little fly in the back yard at low level. With that bright light on the bottom its looks like a UFO.  Thanks DJI, now I have to wait until daylight. But suspect its going to raining for the next few days.

Hi Susan, updated and it work perfectly, thx
  so you deserve a cup of coffee   (twice )

Next time maybe some better communication about any issues (via email????) MrSteve42 im in the same boat, its been raining the last 3 days lol, quickly shot outside in the dark tonight for a quick 5 min flight

hotstepper15 Posted at 5-12 01:10
Next time maybe some better communication about any issues (via email????) MrSteve42 im in the same boat, its been raining the last 3 days lol, quickly shot outside in the dark tonight for a quick 5 min flight

What baffles me is that we in the forum have known about the problem since Friday/Saturday.
The dealers, at least in Italy, have communicated about it TODAY and I had already posted everywhere in the Italian forums and groups about the problem on the fly safe database since Saturday.

The communications given by the resellers are not even accurate, by the way.

I don't know how DJI communicates with resellers but I think that if there is a communication, this should be done immediately, at least as an alert.

Thank You DJI from Latvia! No more error!

Raf_IZ0QWM Posted at 5-12 02:45
What baffles me is that we in the forum have known about the problem since Friday/Saturday.
The dealers, at least in Italy, have communicated about it TODAY and I had already posted everywhere in the Italian forums and groups about the problem on the fly safe database since Saturday.

Here downunder, they are sold in so many shops, I think it would be hard to keep them all up to date. Esp since most its one of 1000's of products they sell.

DJI Susan Posted at 5-11 21:15
Hello all, the new firmware for Air 2S has been released. Please update the firmware to solve the issue. Sorry again for the inconvenience caused. Please let me know if there is any issue after the firmware update. Thank you.

Any news on the FPV Update?

X64TNT Posted at 5-12 03:57
Any news on the FPV Update?

It was a fly safe database issue, through the Fly App. So all drones using the fly app should receive the fixed update.

X64TNT Posted at 5-12 03:57
Any news on the FPV Update?

Yes, I will update the solution on the FPV thread.

I am back in the air. Thanks for the quick response DJI. Although a frustrating situation, I appreciate your quick response and understanding of the gravity of the situation ;) lol. Happy flying gang!!

My A2s is back up in the air too. No more error codes preventing take off.

djiuser_oe8EmsdxjDIt Posted at 5-11 21:16
Yay. Do you recommend updating with the DJI Fly app or DJI assistant 2?

Both are okay. With DJI Assistant 2, it is recommended to use the latest version V2.1.3 to update.   

Great there was an fix now! Sadly my machine reached the service center 4 hours ago! Hopefully they realize this is just a ’send back’-drone

^^^ That brings up an excellent point. Many if not all of us suspected a Firmware issue. So for the love of God, why are DJI mods asking to have users send their drone in for this issue when its easily resolved by a new firmware update? Please @DJI Susan this customer service and communication needs to be improved.

That’s perfect! Thank you DJI Susan!

Works With DJI Assistant 2

DJI Susan Posted at 5-11 21:15
Hello all, the new firmware for Air 2S has been released. Please update the firmware to solve the issue. Sorry again for the inconvenience caused. Please let me know if there is any issue after the firmware update. Thank you.

Out of curiosity; Can you tell us what the issue was that caused the error (30064)?

I cant get why so many 'thanks' ..... they've screwed it for so many people and then were playing dummies asking for logs etc. , finally it took almost a week to get it fixed.
And I guess, DJI should extend everyones warranty and care refresh for these days.
just my 5 cents

DJI Susan Posted at 5-11 21:15
Hello all, the new firmware for Air 2S has been released. Please update the firmware to solve the issue. Sorry again for the inconvenience caused. Please let me know if there is any issue after the firmware update. Thank you.

Fixed my problem Dji Susan! Thanks!
Looking to make my first flight on weekend. Its been a  bit windy here.
Now to top it off, you could arrange an extension to my Dji Care Plan. I activated Saturday and the drone as been siting 4 days because of the firmware issue. So as compensation 4 days should be added...

@crosswired --- Yes, I agree 100%. I understand confirming the issue earlier with a few customers and asking for logs, but also asking them to return the drones when it clearly was a firmware issue was not the right step. If DJI wants to keep their existing customers and attract new customers, they need to improve their service & communication.  And yea I agree extending their care refresh / warranty for those that reported the issue would be the right thing to do.

RobZilla Posted at 5-12 13:28
@crosswired --- Yes, I agree 100%. I understand confirming the issue earlier with a few customers and asking for logs, but also asking them to return the drones when it clearly was a firmware issue was not the right step. If DJI wants to keep their existing customers and attract new customers, they need to improve their service & communication.  And yea I agree extending their care refresh / warranty for those that reported the issue would be the right thing to do.

exactly, lack of communication is very bad way to advertise own products and I'd expect some kind of push-notification or email highlighting issue and ask everyone to stand by and at the end of the day, we've purchased pretty much expensive piece of hardware, not a toy

Hi,

Thank you very much for this new firmware, it is working ... let's go using this wonderfull drone !

Bye

DJI just posted an update two days ago that I believe addresses this issue.  I had the same issue and had to return my drone. I just recieved a new Air 2S and updated the latest DJI update and the Unable to take off message did not show up.

good night mrs

I still have this problem of (error 30064)

A DJI Assistant update came out but it didn't solve my problem

What should I do ?

I didn't even fly with him.

I hope you understand because I used google translator lol

10 july 2021: Warning error (code 30064) cannot start, not yet fixed.

I bought a new dji air 2s drone and performed all the updates. See photo below. Unfortunately, the drone cannot take off outside, although I have tested different locations . I was not in restricted or forbidden  flight zones. The drone can only take off if I start the drone in a closed room in which there is no GPS signal.

@ all: Can someone give me a good tip or provide unbureaucratic help?

Thanks a lot for your support!

djiuser_Xovoholn1DSb Posted at 7-10 12:50
10 july 2021: Warning error (code 30064) cannot start, not yet fixed.

I bought a new dji air 2s drone and performed all the updates. See photo below. Unfortunately, the drone cannot take off outside, although I have tested different locations . I was not in restricted or forbidden  flight zones. The drone can only take off if I start the drone in a closed room in which there is no GPS signal.

Hi there,

I got this error last week (July 2021) on mavic air 2s and it turned out it was a memory card causing the issue. I had put the card into a computer which forced me to encrypt it. When I formatted the card the error disappeared and I could fly it again.

So try without memory card or with another memory card and it may solve your problem.

(I had updated to latest firmware etc etc etc. and nothing worked prior).

Andrew

djiuser_CSd7x417QigY Posted at 7-31 06:20
Hi there,

I got this error last week (July 2021) on mavic air 2s and it turned out it was a memory card causing the issue. I had put the card into a computer which forced me to encrypt it. When I formatted the card the error disappeared and I could fly it again.

Thanks Andrew for the tip. I followed your advice and removed the SD card from the drone. Unfortunately this did not fix the error.

Hello, i still have the Error (30064). Firmware updated, also flashed the Firmware with Assistent 2. Flyapp reinstalled. All Sensors recallibraded,

A strange Detail: i can start the Drone Indoor (If there ist no GPS Signal) > no 30064 error. If i came to an window or Go Outdoor the error came instant.

Hola
Soy de Panama y tengo el mismo problema con el código que solución me pueden dar el equipo no tiene ni 1 hora de uso y ni un kilómetro volado