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iPhone 6 can't download video, not on SD either
129 10 5-9 13:43
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mattfatt67
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Canada
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Hello anyone reading, new here. Hoping to get pointed in the right direction to a simple solution, perhaps.
128 GB mini SD in the Mavic, shared with a GoPro and a Canon Rebel. Canon saves to a GoPro folder. Mavic saved JPGs to another folder, videos from Mavic nowhere to be found. DJI app says no video on aircraft. Video shows up as being in the DJI app, but it's the cached version, less than 800MB in size. iPhone says DJI app is using nearly 3 GB of space. Only the one video and 2 JPGs, not nearly enough for 3 GB. Select the video, download button is greyed out. Says "not downloaded". Anywhere else to look? Other ideas? Thanks in advance!

Matthew
5-9 13:43
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K6CCC
First Officer
Flight distance : 648031 ft
United States
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I had to pull the uSD card out of my Mini and plug it into my PC to make sure of this answer....  The Mini photo and video files are in: USB drive > DCIM > 100MEDIA
5-9 14:24
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K6CCC
First Officer
Flight distance : 648031 ft
United States
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One more.  Did you start recording video or take photos during the flight?
5-9 15:00
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mattfatt67
lvl.1

Canada
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I took pics during the first flight, those appear on the SD. The next flight I started filming.
5-9 18:36
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K6CCC
First Officer
Flight distance : 648031 ft
United States
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The next flight I started filming.

Did you stop recording video BEFORE shutting off the Mini?  If you power off the Mini while it is still recording video, the video file will be corrupted.  That can USUALLY be fixed by putting the uSD card back into the Mini, powering it on, wait a short while and powering it back off.
5-9 18:47
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mattfatt67
lvl.1

Canada
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Excellent, I will give this a try!
5-9 18:53
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mattfatt67
lvl.1

Canada
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BTW, yes, I think I powered down before actually stopping the recording...makes sense that I corrupted it somehow
5-9 18:54
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DJI Gamora
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Hi, mattfatt67. Thanks for reaching out! If you have turned off the aircraft before stopping the recording, please follow the same step provide by K6CCC.

We strongly encourage you to make sure to power off the aircraft correctly. Otherwise, your camera parameters will not be saved and any recorded videos may be damaged. DJI is not responsible for any failure of an image or video to be recorded or having been recorded in a way that is not machine-readable.
5-10 00:27
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mattfatt67
lvl.1

Canada
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So in the end I gave up on the videos and just got a new SD card and will use it exclusively for the drone. Thanks again!
5-30 07:25
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Donut Michigan
First Officer
Flight distance : 20587 ft
United States
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DJI Gamora Posted at 5-10 00:27
Hi, mattfatt67. Thanks for reaching out! If you have turned off the aircraft before stopping the recording, please follow the same step provide by K6CCC.

We strongly encourage you to make sure to power off the aircraft correctly. Otherwise, your camera parameters will not be saved and any recorded videos may be damaged. DJI is not responsible for any failure of an image or video to be recorded or having been recorded in a way that is not machine-readable.

Could DJI have it added to the app to close out any files before allowing it to shut down. Of corse if the battery is fully deleted that may not happe.
Seams like that would be an easy update for DJI.
Doug
5-30 22:03
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DJI Gamora
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Donut Michigan Posted at 5-30 22:03
Could DJI have it added to the app to close out any files before allowing it to shut down. Of corse if the battery is fully deleted that may not happe.
Seams like that would be an easy update for DJI.
Doug

We appreciate your suggestion and we'll forward this feedback to our developers. After the evaluation of the engineers, significant suggestions or requests will be implemented via the firmware update, app update, etc. For any updates, please stay tuned to the latest news on our DJI official website at www.dji.com or by checking the Release Notes specific for your product.
5-30 23:08
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