care packages for mini 2
2652 6 2021-5-12
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Phantomski
Second Officer
Flight distance : 14869882 ft
United States
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Guys, i was looking at care plans for mini 2 (not mini), and unless i am mistaken i only see care+ and 2 year care for that model....

I want to confirm if indeed mini 2 does not have care refresh, only care refresh +?
Then for the 2-year plan, is that back to care refresh or care refresh + for 2 years?

And then i am not sure i am finding the details on diff between care refresh and the + - i believe u get replacement faster on the +, but is it also 1 year only, or a bit longer?

I am getting my mini 2 in a few days, and i want to make sure i get the right plan, as well, as want to make sure that if i return the front (to Costco) i can also refund the refresh (i assume within 30 days?).

Thx in advance!

GT
2021-5-12
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DJI Natalia
Administrator

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Hi Phantomski, here is the link: https://store.dji.com/product/dji-care-refresh-mini-2 to purchase DJI Care Refresh 1-Year Plan (DJI Mini 2). For more information about the DJI Care Refresh, please read the faqs via this website: https://www.dji.com/service/djicare-refresh/info#faq

DJI Care Refresh + is a DJI after-sales service plan that provides the second year of services on the basis of DJI Care Refresh (1-Year Plan).
DJI Care Refresh + can be bound to your DJI product when it meets all of the following criteria:
1) DJI Care Refresh (1-Year Plan) has already been purchased.
2) DJI Care Refresh (1-Year Plan) has not yet expired.
3) There is at least 1 product replacement left under DJI Care Refresh (1-Year Plan).
Since DJI Care Refresh + provides a second year of after-sales services, DJI Care Refresh + cannot be purchased if you already purchased the 2-Year Plan of DJI Care Refresh.
For more information about the DJI Care Refresh+, please refer to this website: https://www.dji.com/service/djicare-refresh-plus/info#faq

The DJI Care Refresh 2-Year Plan (DJI Mini 2) can be purchased via this link: https://store.dji.com/product/dj ... from=menu_products
Hope this helps. Should there any other concerns, please feel free to let me know.
2021-5-12
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Phantomski
Second Officer
Flight distance : 14869882 ft
United States
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Thx! I got the 2 years! wish i did that for some my other drones, long ago ;)
2021-5-14
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Jackie-Gan
lvl.4
Flight distance : 457477 ft
Mexico
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Yeah, I got the 2 years too for mine back in March.
2021-5-16
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DJI Natalia
Administrator

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Phantomski Posted at 5-14 16:36
Thx! I got the 2 years! wish i did that for some my other drones, long ago ;)

You're most welcome. If there is anything else I can assist you with, please feel free to let me know.
2021-5-16
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Phantomski
Second Officer
Flight distance : 14869882 ft
United States
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A follow-up question - so say the drone crashes, is the battery included in a replacement? I figure, that even aside from water damage - a battery after impact is probably not the best to use.
GT
2021-5-17
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DJI Natalia
Administrator

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Phantomski Posted at 5-17 15:33
A follow-up question - so say the drone crashes, is the battery included in a replacement? I figure, that even aside from water damage - a battery after impact is probably not the best to use.
GT

You may check the DJI Care Refresh Coverage Parts via this website: https://www.dji.com/service/djicare-refresh/info#faq, hope this helps. Thanks.
2021-5-17
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