geoay
lvl.2
Flight distance : 15643 ft
France
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PeterKiss Posted at 5-14 12:49
On the facture should be two codes - 14 digit serial number, same as on the bottom side of the box, and 16 digit number for Care activation (mine starts with B9D3............). I did not find it anywhere else in/on the box, only in facture.
Edit: I got mine from local seller, not amazon, but I was pretty desperate about not finding any information about Care Refresh activation (I expected some official DJI paper with info in the box at least). I had to contact the seller, which told me about the code in the invoice. If even dji support could not help you, it is weird, how these packages are sold. Try to contact seller from which you ordered.
I solve my problem
I contacted Amazon and they admit an error in the delivery, They sent me the package which didn’t include the Care refresh !
And they aren’t able just to send me the Care refresh alone...
So, the only solution : they will sent me the right package drone+carer refresh l ordered, and l will send back my first drone !
Everything free of charge, obviously.
Process a little bit stupid but I hope it will definitively fix the problem.
I hope that flying the Mini 2 will be much easier than get it ! |
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