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DJI Air 2S Serial number does not exist
436 4 5-15 05:40
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fansd8a518ee
lvl.1

Turks and Caicos Islands
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Hello all, I justrecieved my new Air 2s and was in the process of trying to purchase the care refreh coverage for it, and when i typr in the serial number it gives me this message "The serial number you entered does not exist, please enter a correct serial number"  The drone was purchased from the DJI store on amazon less tahn a week ago.  I know I only have 48 hours to purchase this coverage after activating, and of course their after sales service is only open monday to friday !!  Any help that could be provided would be great,  thanks
5-15 05:40
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sduck
lvl.4
Flight distance : 295279 ft
United States
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Look in the battery compartment, at the bottom of the sticker is another sticker with a QR code and next to it is the serial number spread across two lines. It's also on the box. It should be 14 digits. If you have that and have entered it correctly and it still doesn't take, you might have a stolen drone - contact where you bought it from.
5-15 07:32
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hallmark007
Captain
Flight distance : 6153264 ft
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Ireland
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enter serial number from the box, thats correct number…
5-15 09:09
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Miguel Leitao
lvl.4
Flight distance : 146437 ft
Portugal
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Make shure you are not confunding the letter O with the number 0...
5-15 10:36
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Buzzyone
Captain
Flight distance : 2417297 ft
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United Kingdom
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Scan the QR code with you phone and copy and paste is the most reliable way to get the serial number, or scan the top barcode on the product label on the box.
5-15 23:58
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