Hi guys, i've bought an used osmo pocket. I signed up in the DJI Mimo app, but the osmo pocket isn't able to see here in the dji forum. Do you have any ideas what i have to do for this?

best greetings!

Would it be possible to more clearly explain your situation. I have never tried to make my pocket see the forum.

If you mean the pocket is not shown under your profile then you are out of luck, it will only show to the person who originally activated it.

AlanHd Posted at 5-15 22:59
If you mean the pocket is not shown under your profile then you are out of luck, it will only show to the person who originally activated it.

oh okay thank you for you answer. Pity but okay.

MM Pilot Posted at 5-16 01:23
oh okay thank you for you answer. Pity but okay.

Worse, it will only show if you bought it direct from the DJI site. I got mine via the DJI store on Amazon and mine does not show up here.

Ray.

Ray-CubeAce Posted at 5-16 12:01
Worse, it will only show if you bought it direct from the DJI site. I got mine via the DJI store on Amazon and mine does not show up here.

Ray.

That’s strange, thought it was just on first activation, I don’t have the pocket but my OM3 was purchased from Amazon and that showed fine.

Ray-CubeAce Posted at 5-16 12:01
Worse, it will only show if you bought it direct from the DJI site. I got mine via the DJI store on Amazon and mine does not show up here.

Ray.

Bought mine at a DJI store in Bangkok.

MM Pilot Posted at 5-16 01:23
oh okay thank you for you answer. Pity but okay.

Hi MM Pilot, sorry for the inconvenience caused. The profile will appear automatically only when you activate the product with your forum account.

Ray-CubeAce Posted at 5-16 12:01
Worse, it will only show if you bought it direct from the DJI site. I got mine via the DJI store on Amazon and mine does not show up here.

Ray.

Hi Ray, could you PM me the serial number of your DJI product? I'd like to help you check it. Thanks.

Ray-CubeAce Posted at 5-16 12:01
Worse, it will only show if you bought it direct from the DJI site. I got mine via the DJI store on Amazon and mine does not show up here.

Ray.

that's really bad. I thought it will be shown, if u buy it new. But when it also not working fine ,in my opinion it's ...!

DJI Natalia Posted at 5-16 23:26
Hi Ray, could you PM me the serial number of your DJI product? I'd like to help you check it. Thanks.

But still very nice support, it's great!

DJI Natalia Posted at 5-16 23:24
Hi MM Pilot, sorry for the inconvenience caused. The profile will appear automatically only when you activate the product with your forum account.

Ah okay no problem, i can still use the great product ,that's the important thing.

MM Pilot Posted at 5-16 23:48
Ah okay no problem, i can still use the great product ,that's the important thing.

Thanks for your kind understanding.