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DJI Mini 2 remote controller does not connect to phone
76 1 5-15 16:36
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djiuser_pw93f0uxHYDE
lvl.1
Flight distance : 45748 ft
United States
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Hi,

I am a proud owner of a DJI Mini 2 since 3 weeks. I was at the beach when a wave hit me with the controler in my hands. The drone was in the air and was not hit by the wave. Unfortunately, the controler can not connect to my phone anymore. But, the controler still seems to work. It can connect to the drone and I can fly the drone without connecting the controler to my phone. So, the drone and the controler are working, but I can not connect the controler to my phone anymore. What I already tried:

1. I bought a new cable (https://www.amazon.com/dp/B08HQCR5FC?psc=1&ref=ppx_yo2_dt_b_product_details). The controler also does not connect with the new cable.
2. I tried to uninstall and install the DJI fly app again.
3. I tried to clean the USB port at the controller.
4. I tried a different phone.

Anyone experienced a sinilar issue and has any suggestions?

Thanks in advance!
5-15 16:36
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DJI Susan
Administrator

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Hi, I am sorry to read about the issue. After checking what you tried, I may suggest that you send the controller back for further diagnosis and service.  
Please fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index
5-15 19:19
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