DJI Smart Controller
967 5 2021-5-18
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alancabroaviation.co.uk
lvl.2
Flight distance : 29459 ft
United Kingdom
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I have a DJI Smart Controller, and the 5D button is missing, not sure if it fell out.

Has anybody any experience of getting these repaired / or where I can get a replacement button?

Thanks
2021-5-18
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DJI Stephen
DJI team
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Hello there alancabroaviation.co.uk. I am sorry for the trouble and to know that the 5D button of your DJI smart controller was removed. I would recommend you to contact our DJI support team at https://www.dji.com/support  for us to help you further. We have the team who would do their best to fix and to give out the corresponding resolution for this matter. Thank for your support.
2021-5-18
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alancabroaviation.co.uk
lvl.2
Flight distance : 29459 ft
United Kingdom
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Thanks Stephen,

I did raise a case, but awaiting a response to me submitting the serial do (now done). CAS-6381123-Z3F0P2

I use this for business, so looking for the quickest solution
2021-5-18
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alancabroaviation.co.uk
lvl.2
Flight distance : 29459 ft
United Kingdom
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Sent detail of the serial number, still no response from DJI support.

seem quite poor at responding!
2021-5-19
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Alvara74
Second Officer
Flight distance : 30364 ft
United Kingdom
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Wait, buttons can fall out?!
2021-7-3
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Alvara74
Second Officer
Flight distance : 30364 ft
United Kingdom
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alancabroaviation.co.uk Posted at 5-19 22:48
Sent detail of the serial number, still no response from DJI support.

seem quite poor at responding!

I've heard a lot of complaining of them replying a lot late nowadays.
2021-7-3
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