Repairs After DJI Care / Warrenty Expires?
2903 5 2021-5-18
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djiuser_krO3NBmArWzW
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So, I currently have 2 DJI drones, At some point, I am assuming the Warranty & DJI Care Refresh will expire... What do I do after that? Let's say the Warranty & DJI Care have expired and I crash.... Do I just purchase a new drone? Can I purchase parts for this one and repair it myself? Will DJI Repair it after the warranty expires?
2021-5-18
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DJI Natalia
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Hi there, for fly safety considerations, it is not recommended to repair the drone by yourself. You may submit an online repair request via our website (https://repair.dji.com/repair/index) or contact our support team via http://www.dji.com/support to create a case and then send it to DJI's official repair center for service. A proper solution will be provided based on the diagnosis result.
By the way, DJI Care Refresh + provides a second year of after-sales services, you may check it via this website: https://www.dji.com/service/djicare-refresh-plus/info#faq to see if your drones meet the purchase conditions or not. Hope this helps.

Should there any other concerns, please feel free to let me know. Thanks.

2021-5-18
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djiuser_krO3NBmArWzW
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DJI Natalia Posted at 5-18 20:00
Hi there, for fly safety considerations, it is not recommended to repair the drone by yourself. You may submit an online repair request via our website (https://repair.dji.com/repair/index) or contact our support team via http://www.dji.com/support to create a case and then send it to DJI's official repair center for service. A proper solution will be provided based on the diagnosis result.
By the way, DJI Care Refresh + provides a second year of after-sales services, you may check it via this website: https://www.dji.com/service/djicare-refresh-plus/info#faq to see if your drones meet the purchase conditions or not. Hope this helps.

Hmm does DJI Care Refresh + work for the 3rd or 4th year? what about 6 or 7 years down the road? I have been known to hang onto electronics for YEARS and want to use them... but this is still purely hypothetical conversation
2021-5-18
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DJI Natalia
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djiuser_krO3NBmArWzW Posted at 5-18 21:12
Hmm does DJI Care Refresh + work for the 3rd or 4th year? what about 6 or 7 years down the road? I have been known to hang onto electronics for YEARS and want to use them... but this is still purely hypothetical conversation

DJI Care Refresh/Refresh+ cannot be purchased repeatedly. Each DJI product can only be bound to DJI Care Refresh/Refresh+ once. Thanks.
2021-5-18
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djiuser_krO3NBmArWzW
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DJI Natalia Posted at 5-18 22:08
DJI Care Refresh/Refresh+ cannot be purchased repeatedly. Each DJI product can only be bound to DJI Care Refresh/Refresh+ once. Thanks.

I think there might have been more than one question in there? did you read and reply to all comments?
2021-5-20
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DJI Thor
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djiuser_krO3NBmArWzW Posted at 5-20 13:26
I think there might have been more than one question in there? did you read and reply to all comments?

Hi there, DJI Care Refresh + offers you the chance to renew your Care Refresh by extending its coverage for one more year, providing one more opportunity to replace your damaged DJI product for a small additional charge. Furthermore, the warranty* period of your product will be extended by
at least 12 months. It couldn't be continued or recharged for the 3rd or 4th year. But once the drone is over the warranty. We still accept it to do the repairment for our customers.
2021-5-20
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