Propulsion system error message…
4071 5 2021-5-19
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djiuser_waUiTPoeBZ2K
lvl.1
Flight distance : 188773 ft
France
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Hello team,
I have this above message on the OSD. And of course, unable to start like that.
Do I send back the drone for shop or just reload the firmware? Could you please help me on this matter?
Thank you very much.
Bruno
2021-5-19
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DJI Stephen
DJI team
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Hello there Bruno. I am sorry for the trouble this has caused and thank you for reaching out. May we know before this error message occurred, was there a hard handing or a crash that happened to the said DJI drone? Thank you.
2021-5-19
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djiuser_waUiTPoeBZ2K
lvl.1
Flight distance : 188773 ft
France
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Hello Stephen
Not really, it was after a flip over after crash test. I received my new drone and I checked all this fonctionality. And I have just verified the right rear motor.. it seems to be toasted…
B945354A-1BDF-4906-B429-68568CAF2AC3.jpeg
2504A0F5-94CD-4926-8003-FE40F2B8B015.jpeg
2021-5-20
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DJI Stephen
DJI team
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Hello there Bruno. Thank you for the reply and for these information and photos that you have provided. Since you are having this issue. It would be best to contact our DJI support team at https://www.dji.com/support for further assistance with regards to this matter. We have a team that will do there best to help and give out the best resolution for this issue. Again, I am sorry for this trouble and thank you.
2021-5-20
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djiuser_waUiTPoeBZ2K
lvl.1
Flight distance : 188773 ft
France
Offline

Hello Stephen,
Thank you. I’m gonna keep in touch the service.
Best regards
2021-5-20
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DJI Thor
Administrator
Flight distance : 13602 ft
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djiuser_waUiTPoeBZ2K Posted at 5-20 22:44
Hello Stephen,
Thank you. I’m gonna keep in touch the service.
Best regards

Please feel free to contact us if you have any further questions.
Thanks and best regards.
2021-5-20
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