TFH_Flyer
lvl.1
Flight distance : 721929 ft
United States
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DJI Susan Posted at 7-3 23:53
Hi Gene, we are sorry for any inconvenience caused. We had checked the relevant emails regarding your request, we do not receive the attachment of the proof of return and had replied to your email and ask for the corresponding info, then we receive no replies.
Could you please check the email and reply to us with the needed information? We will also ask the corresponding team to contact you again regarding your case. Please keep an eye on the email.
It was purchased from YOU and returned to YOU. YOUR website has the serial numbers of the drones - it took me days to find out where. I purchased a drone that was returned - going through my call recordings I was specifically told that it would be transferred within 2 days - the rep at DJI called Amazon - and everything was verified that it was shipped and received buy you. Your tech support people try to speak English but still you can barely understand them. For the prices you charge you shouldn't make the customer be responsible for your paperwork issue. Your tech support people make promises they don’t keep, and have made us very hesitant to purchase our commercial products through your company. If you reviewed the initial talks - it took months just to get the last drone which is why it's taken so long.........I purchased another one rather than deal with yoiur company - $700 is worth it not to have this aggravation. I paid for DJI Care on my new drone - and that's what i should have received. DJI sent a drone that needed to be returned (so legally I didn't own it anymore - DJI did - but I did own the service contract which was supposed to be transferred by the DJI rep (promised and assured it would be done no problem) you would see that a defective drone was returned to Amazon (sold by DJI) - you’ve received them - your site says so…….
I am a cancer patient on disability and want to thank you for making me spend all this extra money on something that is a simple paperwork issue on your end. The one thing I really enjoy doing that I still can do is fly.........now you have even taken that pleasure away.
I didn't even bother trying to return the braces (screw was bent) - I tried to explain it o the rep but he/she couldn't understand what I meant so I just gave up. This is a systemic issue I read. You guys are 50/50 - 50% good service 50% horrible....... Check emails, notes from your call center in China not the US......and all the calls with Amazon prior to the delivery of the drone you never transferred care to.
I was told DJI would handle the transfer of the drone since it was returned where purchased (DJI Store online at Amazon - still shipped by DJI) determined to have had something wrong with it and that DJI Refresh would be transferred. If I was not promised that - why didn't I just return the entire thing and place a new order? ( I asked to do this but was asssured i didn't need to - maybe this is why) I have not even been able to explain that a pixel was out on the goggles from the start - but after multiple tries to tell them i needed new braces - I just gave up.
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