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Phantom 3 Std Gimbal going crazy - motor over worked
238 3 5-20 19:14
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Shannon Archer
lvl.1
Flight distance : 45515 ft
United States
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Greetings:

The gimbal on my Phantom 3 STD is going crazy.  When I power on, the gimbal rocks back and worth, wacking the limiter parts, after a while, it gives up, and the camera shifts around  a bit, then just goes motionless.  I then get a "gimbla motor overworked" message in the DJI app.

I did have a crash recently, but I don't think the gimbal was damaged - at least not that I can see.  I've tried rmoving that 5-screw cover to show that spindle that might need to be leveled.  It appears to be normal.  as does the indicator on the other spindle.

I will load a video if I can.  I welcome all suggestions and help.
5-20 19:14
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi there, we are sorry for the crash. According to the video shown above, it seems that the gimbal motor is lost control. To avoiding further damage, you may send the drone to us and open a repair case. Please check it out by this link: https://repair.dji.com/repair/index?site=brandsite&from=nav. Or contact our online support: https://www.dji.com/cn/support?site=brandsite&from=nav11:15.
5-20 20:33
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Shannon Archer
lvl.1
Flight distance : 45515 ft
United States
Offline

DJI Thor Posted at 5-20 20:33
Hi there, we are sorry for the crash. According to the video shown above, it seems that the gimbal motor is lost control. To avoiding further damage, you may send the drone to us and open a repair case. Please check it out by this link: https://repair.dji.com/repair/index?site=brandsite&from=nav. Or contact our online support: https://www.dji.com/cn/support?site=brandsite&from=nav11:15.

I spent some time with an Online support person yesterday - we tried a few things, and I tried to do the firmware upgrade on my own.  I got the firmware downloaded to the SD card, got the SD card into the camera, then turned on drone/camera.  The gimbal still spazzes out,  It seems to be ignoring the SD card.  Is there some sort of hard reset or something like that which will force it to boot from the card?
5-22 04:06
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DJI Thor
Administrator
Flight distance : 13602 ft
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Shannon Archer Posted at 5-22 04:06
I spent some time with an Online support person yesterday - we tried a few things, and I tried to do the firmware upgrade on my own.  I got the firmware downloaded to the SD card, got the SD card into the camera, then turned on drone/camera.  The gimbal still spazzes out,  It seems to be ignoring the SD card.  Is there some sort of hard reset or something like that which will force it to boot from the card?

Hi there, we are sorry to hear about that. Unfortunately, there is no sort of hard reset to force it to get control. We suggest you may send us and open a repair case. Thanks and best regards.
5-23 02:41
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