Shannon Archer
lvl.1
Flight distance : 45515 ft
United States
Offline
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DJI Thor Posted at 5-20 20:33
Hi there, we are sorry for the crash. According to the video shown above, it seems that the gimbal motor is lost control. To avoiding further damage, you may send the drone to us and open a repair case. Please check it out by this link: https://repair.dji.com/repair/index?site=brandsite&from=nav. Or contact our online support: https://www.dji.com/cn/support?site=brandsite&from=nav11:15.
I spent some time with an Online support person yesterday - we tried a few things, and I tried to do the firmware upgrade on my own. I got the firmware downloaded to the SD card, got the SD card into the camera, then turned on drone/camera. The gimbal still spazzes out, It seems to be ignoring the SD card. Is there some sort of hard reset or something like that which will force it to boot from the card? |
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