Well?  And the 4 year old phantom 3 pro?

Hi there. We're sorry to know about the incident. We believe your case is being handled by one of our managers to further assist. We'll urge the team to further assist. Thank you in advance for your patience.

Hi Diana. John told me earlier he would get back to me with a resolution Monday. He just tried 3 or 4 more times to call me. ????? Now what is going on?

djiuser_P59JmA6k08cH Posted at 5-28 15:53
Hi Diana. John told me earlier he would get back to me with a resolution Monday. He just tried 3 or 4 more times to call me. ????? Now what is going on?

Hi, we are keeping an eye on your case and will ask the corresponding team to keep you updated on the next working day. Again, we are sorry for bringing you this experience and will help to sort out the solution for you as soon as possible.

Thanks

DJI Diana Posted at 5-29 03:26
Hi, we are keeping an eye on your case and will ask the corresponding team to keep you updated on the next working day. Again, we are sorry for bringing you this experience and will help to sort out the solution for you as soon as possible.

Thanks

Well John has denied anything and has trouble paying attention. He said get lost. Now what?

Welp. Im not sure where to begin this because no matter what, DJI will continue to lie cheat and steal.  Yea I said it.   I had a phantom 3 pro and sent it in 3 times only to get it back and it flew away on its own. DJI has been denying all the e mails and information that I gathered from them. They deny the calls and emails,even though they have the emails themselves.  I have them all also. They deny the photos and I know they have the photos. John is demanding access to my computer phone and email.  Not so fast Johnboy. As soon as I smelled shat,I stopped him dead in his tracks.

[No Reply] DJI Product for Repair Received CRM:0533000001106


Inbox

DJI Support		Thu, Feb 22, 2018, 5:19 PM
Dear Customer, The item you sent to DJI for repair has been received and your case number is CAS-1487905-G8M6H2 Please visit our Repair Progress Inquiry website

jerryboy white <jerryboywhite@gmail.com>	Wed, Feb 28, 2018, 10:27 AM
to DJI

Please help.




On Feb 22, 2018 5:19 PM, "DJI Support" <[url=]notification@dji.com[/url]> wrote:

      

		Dear Customer, The item you sent to DJI for repair has been received and your case number is CAS-1487905-G8M6H2 Please visit our Repair Progress Inquiry website or use the  DJI GO App to view the repair progress in one business day. Product Details: Product Name Serial Number Quantity 100W Battery Charger (CN) ADE0190B1624501007 1 Phantom 3 Professional - 4K Gimbal and Camera P78DEC110R1076 1 Phantom 3 Battery (20) 6171163311333 1 Phantom 3 Aircraft (Excludes Remote Controller, Camera, Battery and Battery Charger) (Pro/Adv) V2 P76DDL28BR0791 1 Phantom 3 Remote Controller (Pro/Adv) 077JD8L0C11926 1 This is an automated message. Any replies to this message will not be monitored. If you have any questions, please feel free to contact DJI North America Technical Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following three channels: Tel: [url=tel818)%20235-0789]+1 (818) 235 0789[/url] Email: [url=]support.us@dji.com[/url] Online Support:Online Support Thank you for choosing DJI Best Regards, DJI Support

  

Phantom 3 damage to my hand,

screws in the box. After the repair center told me you will see! screw you!!!

A copy of the report to the Attourney General.

        I have the communication All of them. John Continues to lie and cheat and try to be dishonest with me and my representation about both cases. First we must settle the Phantom 3 pro case. The third time I sent it in they kept the propellers well who are we kidding? They stole the props from the box and sent it back saying they stole the props and never fixed the drone. Look in the box.   Now, for those of us who are challenged by almost anything,.....sure looks like they worked on the drone.....



Ahhh

jerryboy white <jerryboywhite@gmail.com>

Wed, Feb 28, 2018, 9:55 AM

[tr][/tr][/table]to DJI








Help.CAS-1487905-G8M6H2

DJI Support

Wed, Feb 28, 2018, 9:55 AM

##-  请在此行以上输入您的回复 -## Dear jerryboywhite, Thank you for contacting DJI  Support. Your request (1012276) has been received and is being reviewed  by our technical s

jerryboy white <jerryboywhite@gmail.com>

Wed, Feb 28, 2018, 10:29 AM

to DJI








No answers at all

On Feb 28, 2018 9:55 AM, "jerryboy white" <[url=]jerryboywhite@gmail.com[/url]> wrote:

Help.CAS-1487905-G8M6H2

To

---------- Forwarded message ---------- From: "jerryboy white" <[url=]jerryboywhite@gmail.com[/url]> Date: Feb 28, 2018 10:29 AM Subject: Re: Ahhh To: "DJI Support" <[url=]support.us@dji.com[/url]> Cc: No answers at all On Feb 28, 2018 9:55 AM, "jerryboy white" <[url=]jerryboywhite@gmail.com[/url]> wrote: Help.CAS-1487905-G8M6H2

11a qb ---------- Forwarded message ---------- From: "jerryboy white" <[url=]jerryboywhite@gmail.com[/url]> Date: Feb 28, 2018 4:56 PM Subject: Re: [Support] : RE CAS-1487905-G8M6H2 To: "DJI Support" <[url=]support.us@dji.com[/url]> Cc: So what do I do now? On Feb 28, 2018 4:28 PM, "jerryboy white" <[url=]jerryboywhite@gmail.com[/url]> wrote: My drone is saving the repair center for the second time. They said it will not be fixed. I have been working with them for 3.months and I can not pay $100 more for a drone I have not really flown. I have exhausted many fine dji customer service agents. I know most of them by name. Haha. They said that I showered the drone without a phone. That my drone was not under warrantee anymore and I either pay @100 Or they will send it back unrepaired.  They said if I sent it in the second timentheybwould try to replace the drone with a new unopened box. But they have redacted that against our agreement. I can no longer devote my time to learning about the Shi drones and the Chinese customs. I must stop trying to get this drone to be like the new drone I sent in. The one I received from them had a badly crooked gumball. They asked me for $100. A dji recommended service center said $30 and 2 day turn around.   I can not be taken advantage of again and laughed at. Thank you for your time. Jerry On Wednesday, February 28, 2018, Christian Solon (DJI Support) <[url=]support.us@dji.com[/url]> wrote:                   ##- 请在此行以上输入您的回复 -##      Your request（#1012251）has been updated, please reply the email below.                      [img=40,100]https://ci5.googleusercontent.com/proxy/zSVhDB9n4MtTg1veNfwnM2RlycIuz3PnincQ54xHze8sbWSUp7q-ELnkPEzV4mpDFcyeM4g8QRZNYsRMNHXrXPAtS4-AjuiKOATCDehqkcBoKpISZ-Aw=s0-d-e1-ft#[/img]                                                              Christian Solon （Support）                                                                      3月1日 CST04:41                                                 Hello, Good day. Thank you for contacting DJI Technical Support and thank you for taking your time emailing us. Sorry for the delay of the response. May I ask how we may help you for us to better assist you with. Thank you and we are looking forward to hearing from you soon. “Please note: You will receive an email survey two (2) days after this email if not responded. If you happen to be away and won’t be able to answer this email timely, please disregard the survey and reply to us directly. Best regards, Christian Solon DJI Technical Support Website  http://www.dji.com/support                      [img=40,100]https://ci5.googleusercontent.com/proxy/TA2bq0qbqnqOqtNK9Zzi5a1wx5YzHggSdtKqsR3AfPQBO8QK6Uev6yblH2nWGh6ftDQTXIleVjNxntjOYTDnTbiQ6cXlAwgFFZdHhGmZKF4sr7rwUBqmBE2O7YSKAl8Rf-Yz6ICC8keVKLxO6cTd-lcmc1UOyEB3kd_mzhKDMIkbX23mrAOB11BrgmQzPQxw-bIJdOhxRqKgyi5sy1m1ZyUQYVRrG4v1wQsJ23AUU-A3tTIP-pK2=s0-d-e1-ft#https://secure.gravatar.com/avat ... t-avatar-80.png&r=g[/img]                                            jerryboywhite                                                      2月28日 CST23:30                                                  No answers at all                                                        [img=40,100]https://ci5.googleusercontent.com/proxy/TA2bq0qbqnqOqtNK9Zzi5a1wx5YzHggSdtKqsR3AfPQBO8QK6Uev6yblH2nWGh6ftDQTXIleVjNxntjOYTDnTbiQ6cXlAwgFFZdHhGmZKF4sr7rwUBqmBE2O7YSKAl8Rf-Yz6ICC8keVKLxO6cTd-lcmc1UOyEB3kd_mzhKDMIkbX23mrAOB11BrgmQzPQxw-bIJdOhxRqKgyi5sy1m1ZyUQYVRrG4v1wQsJ23AUU-A3tTIP-pK2=s0-d-e1-ft#https://secure.gravatar.com/avat ... t-avatar-80.png&r=g[/img]                                            jerryboywhite                                                      2月28日 CST23:25                                                  Can you help? Thank you for your response.                                                        [img=40,100]https://ci5.googleusercontent.com/proxy/TA2bq0qbqnqOqtNK9Zzi5a1wx5YzHggSdtKqsR3AfPQBO8QK6Uev6yblH2nWGh6ftDQTXIleVjNxntjOYTDnTbiQ6cXlAwgFFZdHhGmZKF4sr7rwUBqmBE2O7YSKAl8Rf-Yz6ICC8keVKLxO6cTd-lcmc1UOyEB3kd_mzhKDMIkbX23mrAOB11BrgmQzPQxw-bIJdOhxRqKgyi5sy1m1ZyUQYVRrG4v1wQsJ23AUU-A3tTIP-pK2=s0-d-e1-ft#https://secure.gravatar.com/avat ... t-avatar-80.png&r=g[/img]                                            jerryboywhite                                                      2月28日 CST22:34                                                  The suspense is killing me ..                                                        [img=40,100]https://ci5.googleusercontent.com/proxy/TA2bq0qbqnqOqtNK9Zzi5a1wx5YzHggSdtKqsR3AfPQBO8QK6Uev6yblH2nWGh6ftDQTXIleVjNxntjOYTDnTbiQ6cXlAwgFFZdHhGmZKF4sr7rwUBqmBE2O7YSKAl8Rf-Yz6ICC8keVKLxO6cTd-lcmc1UOyEB3kd_mzhKDMIkbX23mrAOB11BrgmQzPQxw-bIJdOhxRqKgyi5sy1m1ZyUQYVRrG4v1wQsJ23AUU-A3tTIP-pK2=s0-d-e1-ft#https://secure.gravatar.com/avat ... t-avatar-80.png&r=g[/img]                                            jerryboywhite                                                      2月28日 CST22:31                                                  Help! This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. 此电子邮件及附件所包含内容具有机密性，且仅限于接收人使用。未经允许，禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者，请您立即通知发送人并删除原电子邮件及其相关的附件。                                              此电邮是由 Support 提供的服务。 由 Zendesk 提供          [DO6GVE-VY4P]     [table]

[No Reply] DJI Service Quotation CAS-1487905-G8M6H2 CRM:0001001715832 Inbox DJI Support Tue, Feb 27, 2018, 10:12 AM Dear Customer, You repair service of Phantom 3 Professional has been quoted by our repair team. Please refer to the invoice below and complete your payment via  jerryboy white <jerryboywhite@gmail.com>  Wed, Feb 28, 2018, 10:39 AM to DJI  I'm being hanged up on by the managers twice just now On Feb 27, 2018 10:12 AM, "DJI Support" <notification@dji.com> wrote:         Dear Customer,  You repair service of Phantom 3 Professional has been quoted by our repair team. Please refer to the invoice below and complete your payment via Paypal.  Invoice  Customer: Jerry White Case No: CAS-1487905-G8M6H2 DJI Care Balance： Quote Date:  02-27-18  Remarks: Dear Customer, unfortunately, damage not caused by a product malfunction is not covered by DJI aftersales policy. We will either repair it or replace it with a product that is new or equivalent to new in both performance and reliability after payment has been received. For more information, please visit (http://www.dji.com/service/policy) DJI North America  Item Quantity Unit Price（USD） Total Price（USD） Upper Cover 1 3.00 3.00 Phantom 3 Roll-axis Cover 1 2.00 2.00 Yaw Motor 1 8.00 8.00 Left Landing Gear V2 1 2.00 2.00 Phantom 3 Roll Motor 1 8.00 8.00 Phantom 3 Roll-axis Bracket 1 6.00 6.00 Phantom 3 Lower Cover Module 1 8.00 8.00 Repair Service Fee 1 65.00/H 65.00 Freight: 0.00 Total Amount: 102.00 Discount: -30.60 DJI Care deduction： 0.00 Total Payment: 71.40 Payment by Paypal:    Payment Links  Please make sure Your Case No. is included in your Payment Information when completing your transaction.  This is an automated message. Any replies to this message will not be monitored.  If you have any questions, please feel free to contact DJI North America Technical Support, Mon-Fri 9:00AM - 5:00PM (PST) via the following three channels:  Tel: +1 (818) 235 0789  Email: support.us@dji.com  Online Support: Online Support  Thank you for choosing DJI  Best Regards,  DJI Support        This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. 此电子邮件及附件所包含内容具有机密性，且仅限于接收人使用。未经允许，禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者，请您立即通知发送人并删除原电子邮件及其相关的附件。

jerryboy white <jerryboywhite@gmail.com>

Wed, Feb 28, 2018, 9:19 AM



to support.NA271







---------- Forwarded message ----------
From: "support.NA271" <support.NA271@dji.com>
Date: Jan 2, 2018 5:03 PM
Subject: CAS-1363615-F2Z0X1
To: "jerryboywhite@gmail.com" <jerryboywhite@gmail.com>
Cc:

Hello Jerry,

This is to confirm that I will be trying my best to get a better compensation for your experience.


Should there be any questions, please don't hesitate to reach me.

Best Regards,

MARK ANGELO
DJI TECHNICAL SUPPORT
Tel Support: +1(818)235 0789 / Mon-Fri 7:00AM-5:00PM(PST)
Email: support.na271@dji.com

On Wednesday, February 28, 2018, jerryboy white <jerryboywhite@gmail.com> wrote:
Are the phones down?
On Feb 28, 2018 8:15 AM, "DJI Support" <support.us@dji.com> wrote:
##- 请在此行以上输入您的回复 -## Dear jerryboywhite,Thank you for contacting DJI Support.Your request (1012150) has been received and is being reviewed by our technical support representatives. We will contact you soon. (Business hour: Monday to Friday, from 07:00 am to 15:00 pm PST)Best Regards,
DJI Support

jerryboy white

Wed, Feb 28, 2018, 7:56 AM
Tha k you for your to.s. I appreciate that. Got a new phone and a fresh dji go app instAlled. Need air time. Thank you.. Jerry


jerryboy white <jerryboywhite@gmail.com>

Wed, Feb 28, 2018, 10:25 AM



to DJI






Can you help?



On Feb 26, 2018 8:01 PM, "jerryboy white" <jerryboywhite@gmail.com> wrote:
Thank you for your response.

On Feb 26, 2018 7:54 PM, "James S (DJI Support)" <support@dji.com> wrote:
##- 请在此行以上输入您的回复 -##

James S （Support）
2月27日 CST08:54
Good day Jerry,

Thank you for contacting DJI Support.

This is regarding with your existing repair case. I already coordinate everything that we have been discussed to higher management and escalate your concern regarding with the unit that you received from our repair facility. I'm hoping that everything will be resolved as soon as possible.

Best Regards,
DJI Support

I have over 1500 e mails. All lies.   I have every flight record of the Phantom 3 while in my possession. John keeps Comatose and doesn't know what TO DO. So he falls asleep 5 times in 5 minutes and wakes up and doesn't know who he is talking to or what he is talking about,    too much opium?

djiuser_P59JmA6k08cH Posted at 6-4 14:07
Well John has denied anything and has trouble paying attention. He said get lost. Now what?

Hello, we checked your case and found that the progress was stuck due to a lack of flight records. Could you please provide the information we need for analysis by email? Thank you.

DJI Mindy Posted at 6-4 22:33
Hello, we checked your case and found that the progress was stuck due to a lack of flight records. Could you please provide the information we need for analysis by email? Thank you.

Mindy. How are you? I remember you helped very much with the last case. You alerted Corporate and did what you said you would. Thank you.   Now if you would kindly step over John.  This p3p case is 4 years old. Please and thank you.   Your amazing!!!

Welp.  DJI lied again yesterday. Even the idiot that I spoke to on the call in line admitted that he knew they were lying. Why do they lie to their customers?...  Could it be that the call center is in the philipines and they could care less about DJI and cant do anything even if they wanted to? Hmmmm.....

2 weeks now. Nothing but lies a d dodging customers.

djiuser_P59JmA6k08cH Posted at 6-8 07:19
Welp.  DJI lied again yesterday. Even the idiot that I spoke to on the call in line admitted that he knew they were lying. Why do they lie to their customers?...  Could it be that the call center is in the philipines and they could care less about DJI and cant do anything even if they wanted to? Hmmmm.....

Hi, I feel sorry for any inconvenience caused. However, as per the case, we were asking for the needed info for further assistance but it was not provided then the call got disconnected.
Could you please check the latest email and provide the flight record to us so we can help you further.
We greatly appreciate your cooperation.