Gimbal Freaking Out
1489 7 2021-5-28
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Kayrsquos
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Flight distance : 14521 ft

Netherlands
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Hey, I was creating some shots using my Mavic Pro. I've had this issue before but never got to get an SD card recording of it because it also crashes my GO4 App. (Unable to start, Stop recording)
https://streamable.com/8dk2kd (Footage of the Gimbal Freaking Out)

The gimbal goes from Bottom, To smashing up, To losing focus and trying to focus, To Smashing down, Hitting against the top and smashing left. And getting at an odd angle. Because i wasn't sure what to do i flew back which made it worse.

I have had this before as i said but i don't know what the issue is. a known issue is my Compass is sometimes faulty (Exits GPS mode a lot)
For the rest the gimbal is usually slightly off (Have a look at my Youtube video and check the Horizon: https://www.youtube.com/watch?v=hucjgmKSmcA&t=7s

I like DJI Products. For Sure, My next drone will be either a M2P or a MA2S, But for now i hope to get a Solution to this weirdness.
I have seen this to be a Problem on the internet. But not to the point where it freaks out like that.
No water damage, No burn damage, No broken Propellors, No visible damage to the drone or gimbal. No birdstrike was the cause to this (Although birds dont like it)

I have researched this. It happent once while holding the drone too, Which i happent to have recorded: https://streamable.com/qny8qv
^^ I didn't notice this time, It was an Accidental recording. I was holding the drone very stabely, After landing i carefully walked to take a picture of a plant. When the gimbal freaked out again.  (Near the end you can see me trying to see if it is reacting to me moving the drone or simply a issue. It wasn't because of rotating the drone (If it was, Then the gimbal would be locked somehow))  The camera Collour also changed))

Happy Flying. -Kay (Netherlands)
2021-5-28
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DJI Gamora
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Hi, Kayrsquos. Thanks for reaching out and sorry to read about the issue you're experiencing. If you haven't tried, we suggest that you perform a gimbal calibration and see if that would help. Additionally, please check the firmware of your Mavic Pro. If an update is available, we suggest that you update it in the latest available firmware.
2021-5-28
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Kayrsquos
lvl.1
Flight distance : 14521 ft

Netherlands
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DJI Gamora Posted at 5-28 23:39
Hi, Kayrsquos. Thanks for reaching out and sorry to read about the issue you're experiencing. If you haven't tried, we suggest that you perform a gimbal calibration and see if that would help. Additionally, please check the firmware of your Mavic Pro. If an update is available, we suggest that you update it in the latest available firmware.

Hello, I have calibrated the gimbal about 20 times.
I did every calibration possible, even vision sensors and have the latest firmware, I don't understand what the issue is but there are rumors that it's because of a SD card, but funny enough. I forgot the SD card in this clip.

-Kay
2021-5-29
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Kayrsquos Posted at 5-29 02:50
Hello, I have calibrated the gimbal about 20 times.
I did every calibration possible, even vision sensors and have the latest firmware, I don't understand what the issue is but there are rumors that it's because of a SD card, but funny enough. I forgot the SD card in this clip.

If you haven't tried, refreshing your firmware via the DJI Assistant 2 might help in resolving the issue.
2021-5-29
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Kayrsquos
lvl.1
Flight distance : 14521 ft

Netherlands
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DJI Gamora Posted at 5-29 22:33
If you haven't tried, refreshing your firmware via the DJI Assistant 2 might help in resolving the issue.
https://www.youtube.com/watch?v=HZE-fP28htI

Hi!

Unfortunately i also have already done this too. I´ve had a look in the assistant 2 and i took the challenge and did everything ( - :

This incident doesn't happen always. It's on a 1/7 occasion i'd say.

-Kay (-:
2021-5-30
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DJI Gamora
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Kayrsquos Posted at 5-30 00:12
Hi!

Unfortunately i also have already done this too. I´ve had a look in the assistant 2 and i took the challenge and did everything ( - :

Thanks for your prompt update. Unfortunately, we might suggest returning the product back to our Service Center especially if the problem reoccurs more often so that it can be checked and inspected. If you're fine with this suggestion, please reach out to our Customer Support: https://www.dji.com/support to assist you to open a ticket.
2021-5-30
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Kayrsquos
lvl.1
Flight distance : 14521 ft

Netherlands
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DJI Gamora Posted at 5-30 07:22
Thanks for your prompt update. Unfortunately, we might suggest returning the product back to our Service Center especially if the problem reoccurs more often so that it can be checked and inspected. If you're fine with this suggestion, please reach out to our Customer Support: https://www.dji.com/support to assist you to open a ticket.

Hi, I bought the drone used so unfortunately there´s no warranty, I think ill pass on. I hoped for a easy fix

Ill use the drone until it completely dies and ill then upgrade!

Greetings, -Kay *Netherlands*

Happy Flying
2021-5-30
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DJI Gamora
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Kayrsquos Posted at 5-30 23:10
Hi, I bought the drone used so unfortunately there´s no warranty, I think ill pass on. I hoped for a easy fix

Ill use the drone until it completely dies and ill then upgrade!

We understood that. If there's anything that we can help with, please let us know.
2021-5-31
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