RyanPhantom1998
lvl.1
Flight distance : 2436270 ft
United States
Offline
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Hello, I’m reaching out to see if anyone else has this issue or if anyone has a solution. On my DJI air 2s whenever I record videos in 4k I have no issues transferring them to my Apple iPhone via SD card adaptor as well as editing them in my laptop. When I try to do the same with any 5.4k videos I’ve recorded I get an error when trying to transfer them to my phone and an error or my laptop that says “it appears you do not have permission to make changes to this file”. I have tried just about everything I can think of. I’ve used a different micro SD card, I’ve used a different SD card adapter, I’ve used a different laptop as well as a different phone, I’ve formatted the SD card, and I’ve tried it with different camera settings on 5.4k with no success. I’ve been talking to Microsoft for 2 days and they cant resolve the issue on their end. After calling DJI after sales support I excepted amazing service like I received with my DJI fpv but was let down when I was advised the files are fine and it’s my device and that I should Google this issue instead to find an answer. So here I am asking anyone is they have a solution or have had this issue before so I can continue to create and share content in 5.4k and not only 4k. |
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