djiuser_UsFb4x1mYfM2
New
United Kingdom
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Hi,
I just came from holidays and I want to report the issue I had with the drone two days ago.
Before I start, some information:
- Drone: Mavic Air 2 (never had any issue with it)
- Total flight time: 5h
- Batteries (x3): never had any issues before and they always reponded correctly
- Weather conditions: cloudy (21C), no wind
I was flying the drone over a cliff (50 meters altitude) with a 65% of battery. I changed the mode to Sport and after 3 seconds, the drone fell to the cliff and crashed
I was really lucky as that happened on a place with no people around (I could be in trouble if I would have hit someone). These drone should be enough secure to avoid this kind of things.
I want to know what exactly has happened, how should I claim this?
Thanks in advance,
Regards
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