Hello !! My disappointment never continues DJI !!! Today the V2 goggles finally arrived from the repair from your cabbage center located in the Netherlands !! Meanwhile, the goggles are missing a piece of adhesive where you can fix the protective rubber near the nose !! I am attaching some photos to make you understand the problem. The goggles have small scratches so they are used and I sent you some goggles which were immaculate ... but that's the bare minimum. But the biggest problem is that there is old firmware on it ... When they are turned on, the system goes directly to the FPV system operation menu for Air Unit and I cannot change the mode to use my new DJI FPV as it is not in the menu !! On my V2 Goggles there is this firmware version: 01.00.0600 and it is not possible to update to a new version ... How is such a thing possible? Absurd is an understatement !! How do they work in your service centers? I have sent you some practically new V2 Goggles with the problem of green dots on the screen and you send me back some Goggles V2 with other problems !!! Also seeing well there is a burnt pixel (red) also on these Goggles. After 2 weeks I am again unable to use my new FPV Combo drone .... unacceptable after paying 1350 Euros and for a new product !! Damn the day I decided to buy your drone !! The new serial number is: 37SBHBK0010033 Better my builds .....

Hi Max, I am deeply sorry for the inconvenience you experienced, I understand your feeling on this matter, I will escalate your case to the supervisor department for further assistance. We will have someone contact you soon.

DJI Susan Posted at 6-1 19:36
Hi Max, I am deeply sorry for the inconvenience you experienced, I understand your feeling on this matter, I will escalate your case to the supervisor department for further assistance. We will have someone contact you soon.

Hello !!

Honestly at this point of your stupid excuses I do not do anything and I do not accept them!

I can also understand that a product can have problems even if it is absurd after two months of its purchase.

But I don't accept such superficial and low-level technical assistance !!

I paid 1350 Euros for a NEW and WORKING product ...... and what do I find after just two months from its purchase in hand?

Nothing that's what I find myself !!!

I should be out flying with my Dji FPV Combo and don't have to waste time here writing to you !!

I repeat first experience with Dji and it turned out to be a real ... !!!!

What am I supposed to do now ?
Will they lose more weeks now ?

Should I still trust that kind of service center in Holland ?

But you took all my money right away at the time of my purchase !!

I should ask you for the money back as compensation .... nothing but stupid and useless excuses.

Max90payneFPV Posted at 6-1 20:27
Hello !!

Honestly at this point of your stupid excuses I do not do anything and I do not accept them!

I sincerely apologize for the inconvenience caused, Max, I know your frustration. Our managerial department is following your case, we will keep our eyes on your case until it is solved.

Hello,

I update you on my situation regarding the Goggles V2 failure.
After receiving the Googles from the service center in Holland (which to define bad is not much) in the conditions of the post just above I received two options from the glorious and serious (so to speak) DJI assistance:

Option A: Keep the V2 Goggles in the conditions in which I received them (pixel burned, lack of parts, firmware locked) but in return they would have given me a battery of my choice between that of the drone or the goggles ...

Nice cabbage solution !! After two months of purchasing a product paid for 1350 euros, in essence, the DJI tried to buy me with a battery !!

Are we kidding? Is this the famous DJI assistance?

Option B: Go through the entire return process again in the hope of finally receiving a new product beyond what I paid for it.

Logically I chose this solution but I will still have to be without the possibility to fly and use a product I bought a few months ago !!

Total time without Goggles including shipping time to date: 29 days !!

And now I have to wait another 10 days at least !!

ABSURD !! ABSURD !!! ABSURD !!

Damn DJI !! Is this how you treat your customers?

I have no words and damn the day I decided to give my money to DJI !!

Shame on you !!!

Hello !!

Today is June 17th and still the replacement of my V2 Goggles by you has not happened !!

One thing is certain my dear DJI you just have to SHAME !!

Luckily my compassionate salesman sent me another pair of Goggles V2 and now I'm back to flying after a month and a half !!!

CHANGE WORK !!