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IOS App Phone Charging - cannot disable
518 25 6-6 07:28
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AE1M
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The new version of DJI Fly for AIR2 does not offer the ability to disable phone charging as before from the controller.

Please put this functionality back in the app.

I was flying yesterday in 90+ degree weather and with the phone also charging, it got very hot and screen goes dim and phone overheats.

I charge my phone and do not need this.  Please put back in the app the ability to enable or disable charging.

Bob

6-6 07:28
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hallmark007
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Fully agree, total mess should not be in the app “unless” button to turn/switch off..I’m amazed anyone could be happy with this.
6-6 07:51
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DowntownRDB
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hallmark007 Posted at 6-6 07:51
Fully agree, total mess should not be in the app “unless” button to turn/switch off..I’m amazed anyone could be happy with this.

Unfortunately, those of us on Android have had this issue since day one.  Not sure why they are forcing it on iOS devices.
6-6 12:47
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Ex Machina
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FWIW the missing option toggle was also being discussed in Latest DJI FLY update (iOS) takes away phone charging and DJI said it was an intentional decision, but offered no rationale for the removal. For some reason the OP has been banned but you can still follow the thread and see DJI's initial response. I'd expect a forthcoming update to addess why some are actually not seeng charging when they apparently should be.
6-6 13:17
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DJI Stephen
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Hello there Bob. I am sorry for the trouble this has caused and thank you for reaching out. I will cascade these information to the designated DJI department for attention. Thank you and fly safe always.
6-6 18:25
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DAFlys
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DJI Stephen Posted at 6-6 18:25
Hello there Bob. I am sorry for the trouble this has caused and thank you for reaching out. I will cascade these information to the designated DJI department for attention. Thank you and fly safe always.

+1 Had the same issue over the weekend,   anything over about 25c ambient and its very easy for the phone to overheat whist charging.
6-7 00:32
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DJI Stephen
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DAFlys Posted at 6-7 00:32
+1 Had the same issue over the weekend,   anything over about 25c ambient and its very easy for the phone to overheat whist charging.

Hi there DAFlys. Thank you for the reply and I am sorry for the trouble this has caused. Rest assured that these information will also be forwarded. Have a safe and a happy flying always.
6-7 21:07
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DAFlys
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DJI Stephen Posted at 6-7 21:07
Hi there DAFlys. Thank you for the reply and I am sorry for the trouble this has caused. Rest assured that these information will also be forwarded. Have a safe and a happy flying always.

thank you DJI Stephen.   
6-7 22:48
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joelp
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I've also noticed that it has dramatically shortened the charge on my controller. I use a 9.7" iPad Pro as my monitor and I used to get at least 15 flights before get to 1 solid light on the controller. With the recent update, I think i've only flown it at the most 7 flights and it's already down to 1 solid light and 1 blinking light  so I'm guessing around the 30- 40% battery level for the controller. Also my iPad says it's not charging. so if the controller is not charging up my iPad, and the controllers battery is draining up a lot faster than it used to, where is this juice that's supposed to be in my controller going? DJI should bring back this phone charging option back to the Fly app.
6-8 17:55
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DJI Stephen
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DAFlys Posted at 6-7 22:48
thank you DJI Stephen.

Hi there DAFlys. You are very much welcome and if you have any other concerns or any inquiries with DJI. Please feel free to post it here at DJI Forum. We are all here to help and assist you. Thank you. .
6-8 23:04
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DaddyLee
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DJI Stephen Posted at 6-6 18:25
Hello there Bob. I am sorry for the trouble this has caused and thank you for reaching out. I will cascade these information to the designated DJI department for attention. Thank you and fly safe always.

Well that's nice and dandy that phone charging is back, but we need an option to turn off auto charging. I NEVER used it in the past and had ZERO issues with overheating. Now, with it always on, you can immediately feel how much hotter my iPhone gets, as opposed to no charging mode.  Why the heck did you change it from optional charging, to no charging at all, to always charging? Makes zero sense. There are going to be a lot of your customers who are not going to be able to use their controllers in the heat. Is that something you want??
6-10 13:00
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DaddyLee
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DJI Stephen Posted at 6-7 21:07
Hi there DAFlys. Thank you for the reply and I am sorry for the trouble this has caused. Rest assured that these information will also be forwarded. Have a safe and a happy flying always.

Are you going to give me the same BS answer you messaged me earlier??? Are you going to keep ignoring the actual issue, the problem, and the potential solution?? "Turn off background apps", "Your mobile devices NEEDS the automatic charging," and so on. You seem to TOTALLY miss the point. I couldn't care less about the expanded capacity of the controller's new battery WHEN I DON'T WANT TO USE THE CHARGING CAPACITY AT ALL, whether for 2 or 3 or 4 hours. The mobile device battery drainage is nothing new, and has negligible effect on increased battery drainage, especially for those who make certain that their phones are totally charged. I see the option for those who wish to use default charging, but WE NEED AN OPTION TO TURN IT OFF. This is not an uncommon problem. I'm certain that DJI knows about this issue and couldn't care less.
6-11 10:21
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AE1M
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DJI Stephen Posted at 6-6 18:25
Hello there Bob. I am sorry for the trouble this has caused and thank you for reaching out. I will cascade these information to the designated DJI department for attention. Thank you and fly safe always.

This is a real problem.  I was out in 80 degree F temp on a paid mission and my iPhone XS Max started to go dark because of the high temp combination of the charging and weather.  I cannot use my Mavic 2 Air if this is not fixed.  It is critical to me that the ability to stop charging be put back in the DJI FLY app.

Please escalate this critical issue, the drone is unusable outside in the summer!

Bob
6-13 12:54
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fans04dab854
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Bump.

Can we get an update on this app issue? Looks like my previous comment was not posted??
7-1 20:50
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Pappy3
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Strange that iPhones are getting hot with only a 500mA charge (a fraction of what a USB-C charger puts out) from the controller. Those of us who use android devices have never had the option to turn charging off and I don't recall reading any heat related issues due to charging.
7-2 10:15
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AE1M
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Pappy3 Posted at 7-2 10:15
Strange that iPhones are getting hot with only a 500mA charge (a fraction of what a USB-C charger puts out) from the controller. Those of us who use android devices have never had the option to turn charging off and I don't recall reading any heat related issues due to charging.

They are getting hot and screen goes dark when being used and charged outside when temps 80+. High CPU usage of the app is the cause also.
7-2 10:35
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K9JDN
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It would seem to me that DJI could simply update their Remote Controller firmware to "disable" the charging circuit that is built in and be done with all of this logic about whether to charge or not charge any display device being used with their product.  I think this issue was a matter of someone overthinking the functionality of the Remote Controller in the design team.  DJI should go back to the basics and only worry about their product's voltage necessary for operation, IMHO.  The iOS and Android worlds are complicated enough by their own.  We don't need DJI trying to solve external interface problems by charging vs. no charging circuits.  
7-3 14:26
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Hutch360
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Got the same problem here on an XS Max after the new update.  Dim screen, can't fly with FLY...
7-5 15:15
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AE1M
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DJI Stephen Posted at 6-6 18:25
Hello there Bob. I am sorry for the trouble this has caused and thank you for reaching out. I will cascade these information to the designated DJI department for attention. Thank you and fly safe always.

I really need this fixed, I cannot use my Mavic Air 2.  Today it was only 73F and my iPhone got so hot it turned dark in about 10 minutes.  It is an iPhone XS Max.  Please get the option to disable charging back in the app!  My DJI product is on the shelf.

There were no other apps running, WiFi off, etc….
7-5 15:25
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Cacike47
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I'm just as frustrated as everyone else here with the dimming of the IOS devices. Does this happen on all Android devices? If not can someone let those interested in getting an Android tablet that is under $150 that doesn't have this dimming issue? Who knows when DJI will get around to fixing this. I'm sure not buying a $700 controller!
7-5 18:46
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djiuser_Lhp0PaSNKNsa
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Same issue for me.  Flying in siesta key getting some good videos of Hurricane Elsa waves and screen goes dim. Thought it was some sort of ae lock I turned on. Then I remembered the forced charging.  This really needs addressed. The toggle in the app was perfect.  
7-7 07:19
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AE1M
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djiuser_Lhp0PaSNKNsa Posted at 7-7 07:19
Same issue for me.  Flying in siesta key getting some good videos of Hurricane Elsa waves and screen goes dim. Thought it was some sort of ae lock I turned on. Then I remembered the forced charging.  This really needs addressed. The toggle in the app was perfect.

I am the OP.  Just for curiosity, what phone are you using?

I was using my iPhone XS Max with no SIM and have this problem

I tried my iPhone 11 Pro and had no problem.  No excess heat at all.

Bob
7-7 10:28
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TomasP
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Charge button is BACK on iOS !
https://forum.dji.com/forum.php? ... 663&pid=2516728
7-7 12:25
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fans04dab854
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I will check the DJI Fly app tonight for my Air 2S.

This is a simple code flip within the application itself and not a limitation of the controller or drone firmware.
7-7 19:56
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fans04dab854
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Yes, the setting to disable remote USB charging has been restored. Set to off by default as I previously had it set.

DJI please note, you ground my fleet when this setting is both enabled and you remove the ability to turn it off or on. Removing this function forces me to utilize third party applications.
CE84C8A7-AE6A-4EF4-84F8-D1E3CA289DF7.png
7-9 02:52
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fans04dab854
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AE1M Posted at 7-7 10:28
I am the OP.  Just for curiosity, what phone are you using?

I was using my iPhone XS Max with no SIM and have this problem

Sounds like you are running conflicting application versions. This is likely due to the inability of your installed apps to complete regular auto updates.
7-9 02:57
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