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Can't submit points for redemption
304 12 6-6 10:04
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ro_flyer
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Flight distance : 6720945 ft
Brazil
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I'm trying to submit my DJI forum points and the site won't let me do it for any amount of points. I'm following all the rules (multiple of 180 / minimum and maximum amount of points / one sbmittion for month).

The buton "EXCHANGE" keeps greyed out all the time...

Please can anyone try to submit points to check if the problem is only for me??
6-6 10:04
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DJI Diana
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Hi there. We're sorry for any inconvenience when trying to exchange your DJI Forum points. Could you try and use a desktop/laptop in exchanging your points? If you have enough points (1800-5400) you can exhange them for DJI Store Credit. Thanks.
6-6 13:22
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ro_flyer
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Flight distance : 6720945 ft
Brazil
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DJI Diana Posted at 6-6 13:22
Hi there. We're sorry for any inconvenience when trying to exchange your DJI Forum points. Could you try and use a desktop/laptop in exchanging your points? If you have enough points (1800-5400) you can exhange them for DJI Store Credit. Thanks.

I tried to do both on a Mac laptop and a PC desktop, but still can't submit points.
6-9 16:39
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DJI Susan
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ro_flyer Posted at 6-9 16:39
I tried to do both on a Mac laptop and a PC desktop, but still can't submit points.

I will check it with the corresponding team, will get back to you once I hear back from them.
6-9 19:58
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DAFlys
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United Kingdom
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I entered the points I want to redeem,  then click in the box where is says DJI credits and the exchange button then turns blue for me and I could submit without issues.    Thats on macOS and Safari.
6-9 23:41
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ro_flyer
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Flight distance : 6720945 ft
Brazil
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DJI Susan Posted at 6-9 19:58
I will check it with the corresponding team, will get back to you once I hear back from them.

Any news about this?
6-21 16:04
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DJI Susan
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ro_flyer Posted at 6-21 16:04
Any news about this?

I am deeply sorry about this, we are still checking it with the teams. I had urged them again for the update. Thank you for your patience.
6-23 03:59
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DJI Susan
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ro_flyer Posted at 6-21 16:04
Any news about this?

Hi, I am sorry that we have not been able to reproduce the issue and locate the reason. Could you please provide a video of the issue while you are trying to submit the points for further confirmation. Sorry for the inconvenience.
6-23 20:30
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ro_flyer
Captain
Flight distance : 6720945 ft
Brazil
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DJI Susan Posted at 6-23 20:30
Hi, I am sorry that we have not been able to reproduce the issue and locate the reason. Could you please provide a video of the issue while you are trying to submit the points for further confirmation. Sorry for the inconvenience.

Here is a link video from a screen capture of what happens when I try to submit points for redemption. No matter if I use Windows, Mac, tried different browsers without success.

When I input the amount of points (in multiples of 1800), the "EXCHANGE" button keeps greyed out, and the amount of credits doesn't change matching the forum points I input...

HERE IS THE LINK FROM THE SCREEN CAPTURE:
https://drive.google.com/file/d/ ... lG/view?usp=sharing
6-30 13:06
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DJI Natalia
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ro_flyer Posted at 6-30 13:06
Here is a link video from a screen capture of what happens when I try to submit points for redemption. No matter if I use Windows, Mac, tried different browsers without success.

When I input the amount of points (in multiples of 1800), the "EXCHANGE" button keeps greyed out, and the amount of credits doesn't change matching the forum points I input...

Thanks for the video. I'll forward it to our corresponding team for a check and will keep you updated.
6-30 22:19
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DJI Natalia
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ro_flyer Posted at 6-30 13:06
Here is a link video from a screen capture of what happens when I try to submit points for redemption. No matter if I use Windows, Mac, tried different browsers without success.

When I input the amount of points (in multiples of 1800), the "EXCHANGE" button keeps greyed out, and the amount of credits doesn't change matching the forum points I input...

Update:
We'd checked your video, found that your Exchangeable Points is 254. Could you please double confirm it? Thanks.
6-30 22:35
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ro_flyer
Captain
Flight distance : 6720945 ft
Brazil
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Sorry Natalia, my bad. I didn't notice that some points have expired... :-(
7-1 12:54
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DJI Natalia
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ro_flyer Posted at 7-1 12:54
Sorry Natalia, my bad. I didn't notice that some points have expired... :-(

Got it. Thanks for your confirmation. If there is anything else I can assist you with, please feel free to let me know.
7-1 18:55
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