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Mavic 2 Pro and S21 Ultra
718 4 6-6 10:55
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HeKToN
lvl.1

United Kingdom
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Hi all , a drone worth 1500 and a phone worth almost the same amount... picture frozen for about 20 seconds then on for 1 -2 seconds then repeats.... As far as I am aware no resolution right ?
By the way I tried all of the suggestions I am expecting here... Tried many cables, different apps firmware etc...
it works totally fine with S9+

Thanks
6-6 10:55
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DJI Stephen
Super Moderator

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Hello there HeKToN. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the mobile device ( Samsung S21 Ultra ) on the recommended mobile device list for the DJI Go 4 application and on the recommended mobile device list for the DJI Mavic 2 Pro. I am sorry to say that the said mobile device is not yet recommended for the said DJI application and for the said DJI drone. There is a possibility that the Samsung S21 Ultra will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the DJI Mavic 2 Pro we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while in use For reference, I will be posting the list of the recommended mobile device for the DJI Go 4 application. Thank you.

6-6 18:49
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MVT0
lvl.3
Flight distance : 763497 ft
Bulgaria
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DJI Stephen Posted at 6-6 18:49
Hello there HeKToN. I am sorry for the trouble this has caused and thank you for reaching out. Upon checking the mobile device ( Samsung S21 Ultra ) on the recommended mobile device list for the DJI Go 4 application and on the recommended mobile device list for the DJI Mavic 2 Pro. I am sorry to say that the said mobile device is not yet recommended for the said DJI application and for the said DJI drone. There is a possibility that the Samsung S21 Ultra will be able to work on the DJI Go 4 application. But however, since it's not yet optimized with the said application and for the DJI Mavic 2 Pro we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go 4 application while in use For reference, I will be posting the list of the recommended mobile device for the DJI Go 4 application. Thank you.

[view_image]

Hello, why do you copy and paste this general answer?
When you fix the APP is ours question, not which "device is in the mobile dive list"
Lot of users reported the problem every day from more then a month, what should happen to fix the APP?
6-7 00:32
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HeKToN
lvl.1

United Kingdom
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MVT0 exactly. I even said it that I tried everything simply because I saw the forums. I do know S21 doesn't work but it isn't samsungs fault( saw someone on another forum saying its the androids fault ) This is like saying if a game in Windows crashes you blame Microsoft . I've never heard Microsoft putting an update on their OS just to satisfy some particular 3rd party app. To make sure Stephen understands me Im comparing Windows to Android and DJI Go as some random game.  DJI find the problem and fix the glitch please
6-7 03:13
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HeKToN
lvl.1

Netherlands
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I guess we will never get a reply... Well done at least drones are cheap....
6-13 09:37
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