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Recording issue
835 8 6-6 22:36
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Anthos13
lvl.1
Flight distance : 96893 ft
Italy
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Good morning everyone,

I would need help with a video recording problem. I will explain what happened and then ask the question:

While I was recording on the SD card a message appeared that the cache was full, but at the same time it continued to record, i.e. the record button worked, started counting the minutes of recording and so on. Unfortunately, I can't find the recordings on the SD card (neither on the remote controle of the frone - I dont' use phone), but only the ones I made before this event.

Is there a solution to this problem?

Thanks to those who will answer.

6-6 22:36
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DAFlys
Captain
Flight distance : 1300102 ft
United Kingdom
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The cache is on your phone and is a low res version of what you were filming, it may need to be cleared,   Have you checked the internal storage of the drone incase you recorded to there instead of the sd card in the drone.
6-7 00:28
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DJI Stephen
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Hello there Anthos13. I am sorry for the trouble this has caused and thank you for reaching out. May we know what is the model of the mobile device you are using please and if a message showing that the " cache was full " it means the storage space in your mobile device is full. You need to free up some memory space for the DJI Go 4 application to cache the said video. Thank you.
6-7 00:30
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Anthos13
lvl.1
Flight distance : 96893 ft
Italy
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DAFlys Posted at 6-7 00:28
The cache is on your phone and is a low res version of what you were filming, it may need to be cleared,   Have you checked the internal storage of the drone incase you recorded to there instead of the sd card in the drone.

Yes I checked, and it was set od SD card during the message of full caches. The question could be: if the cache is full can the drone record?
6-7 00:55
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Anthos13
lvl.1
Flight distance : 96893 ft
Italy
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DJI Stephen Posted at 6-7 00:30
Hello there Anthos13. I am sorry for the trouble this has caused and thank you for reaching out. May we know what is the model of the mobile device you are using please and if a message showing that the " cache was full " it means the storage space in your mobile device is full. You need to free up some memory space for the DJI Go 4 application to cache the said video. Thank you.

Mavic 2 Pro. The cache was full but it continued to record, I mean it let me to. So I supposed it was recording as well on the SD card, but then: nothing, there were only the previous recordings.
6-7 00:56
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Anthos13
lvl.1
Flight distance : 96893 ft
Italy
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DAFlys Posted at 6-7 00:28
The cache is on your phone and is a low res version of what you were filming, it may need to be cleared,   Have you checked the internal storage of the drone incase you recorded to there instead of the sd card in the drone.



I have images on the cache but no recording. I have smart controller, so at least they could be on it, but honestly I found nothing. The picture I sent is from a recovery files app. What do you think? If there is the cache image there has to be the recording to somewhere, right?
6-8 05:43
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DAFlys
Captain
Flight distance : 1300102 ft
United Kingdom
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Anthos13 Posted at 6-8 05:43
[view_image]

I have images on the cache but no recording. I have smart controller, so at least they could be on it, but honestly I found nothing. The picture I sent is from a recovery files app. What do you think? If there is the cache image there has to be the recording to somewhere, right?

Have you put the SD card in the drone?
6-8 10:28
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Anthos13
lvl.1
Flight distance : 96893 ft
Italy
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DAFlys Posted at 6-8 10:28
Have you put the SD card in the drone?

Never thought about it! Thanks mate! I found them <3
6-8 23:51
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DAFlys
Captain
Flight distance : 1300102 ft
United Kingdom
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Anthos13 Posted at 6-8 23:51
Never thought about it! Thanks mate! I found them

You're very welcome.
6-8 23:56
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