I am getting the following below when I try and fill out the online form form for DJI refresh. It happens at the payment screen.
[size=13.199999809265137px] [size=13.199999809265137px]Synchronization failed, please contact customer service!
[size=13.199999809265137px]

How do I move forward.

Hi Actionjax, sorry for the issue. Please try to use a different browser or clear the cache of your browser. See if this helps you out.

Thanks for the reply. I tried on multiple devices and multiple browsers on each device. Still the same issue. Issue happens everywhere.

Actionjax Posted at 6-7 04:34
Thanks for the reply. I tried on multiple devices and multiple browsers on each device. Still the same issue. Issue happens everywhere.

Sorry about this. Could you please provide the serial number of your drone, your DJI account, a screen recording of the operation while filling out the information to us for further confirmation?
You can send the serial number and your DJI account in a private message.

Sent you a pm.

Actionjax Posted at 6-7 05:17
[view_image]

Sent you a pm.

Hi there, the issue may have solved. Please try again.

Yes it’s now working. I was able to submit the request.

Actionjax Posted at 6-8 04:59
Yes it’s now working. I was able to submit the request.

Please feel free to contact us if you have any questions. Thanks and best regards.

DJI Thor Posted at 6-8 05:23
Please feel free to contact us if you have any questions. Thanks and best regards.

Hi, I am having the same issue. How can I fix this?

djiuser_kcQvwY1fTQjd Posted at 6-12 18:23
Hi, I am having the same issue. How can I fix this?

Hi there, we are sorry to hear about that. Firstly, please try to use a different browser or clear the cache of your browse, and try it again. If the problem still exists, please provide the serial number of your drone, your DJI account, a screen recording of the operation while filling out the information. You may send the serial number and your DJI account or other information in a private message. Thank you for your cooperation.