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Long story short .... My experience with customer support in Europa DJI MAVIC AIR 2 On 8.03.2021 I reported about my Mavic AIR 2 video issue to DJI Customer support support.nl@dji.com
DJI engineers checking video/photo samples from my Mavic AIR 2 On 23.03.2021 I received email from DJI customer support. DJI engineers ask to send drone for further testing. On 01.04.2021 Drone was delivered to DJI Customer support.(No damages). On 19.04.2021 I received email from DJI Customer service that "NO faults found,camara was reseted. On 22.04.2021 I receive drone from DJI Customer service DAMAGED AND MISSING SCREWS!!!That damage can occurred to bottom cover wasn't fixed in place. Pictures attached in link below. On 22.04.2021 I reported about this issue to DJI support team. Sent email and pictures to support.eu5@dji.com On 03.05.2021 I received email that case will be under investigation. On 16.05.2021 I received email to make online repair request. On 21.05.2021 Drone was delivered to DJI Customer support. On 25.05.2021 I received bill €100.74 for drone repair??? On 25.05.2021 I asked to DJI Customer support why I should pay for damage what was made by DJI employee. On 01.06.2021 I received email from DJI Customer support that Investigation is needed and currently, it is on-going with UPS. (Similar email from 03.05.2021 that case is under investigation.) Today 08.06.2021 after three months since I reported about issue I still don't have my drone …..
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