I shipped a damaged DJI product to DJI for repair and UPS lost the package. Since DJI produced the shipping label, UPS said that DJI needs to submit a claim. I called DJI and they said since I don't have a drop off receipt for the package, they won't do anything, even though the UPS website clearly tells them that the package was shipped. DJI wouldn't work with me in replacing my item, they said since I don't have shipping receipt, that I have to buy a new product, even though it wasn't my fault. I won't be buying from DJI again.

Hi there, thank you for reaching DJI Forum. I'm sorry to know about the issue that you've encountered and we apologize for the inconvenience caused. I was able to pull up the case number using your DJI Forum details. On my end, I'll have this concern forwarded to our designated team for further checking and assistance. Thank you in advance for your patience.

Need help to verify the new Sealed DJI FVp via the following serial numbers

Kindly provide me with a email address to forward the serial numbers for verification.

Thank you

djiuser_xugyon3Np9Fn Posted at 6-11 07:21
Need help to verify the new Sealed DJI FVp via the following serial numbers

Kindly provide me with a email address to forward the serial numbers for verification.

Hi there, you can PM me the serial numbers, for us to verify and check the information about the DJI FPV you have, thank you.

DJI Diana Posted at 6-11 08:40
Hi there, you can PM me the serial numbers, for us to verify and check the information about the DJI FPV you have, thank

Thank you

djiuser_xugyon3Np9Fn Posted at 6-11 08:53
# 37QBJ3A00B01AQ
# 37QBJ3UBD1002E
# 37QBJ3A00B022T

I sent you the result via the PM, please kindly check it.

I’m stuck in the same boat! How did you make out? Any update?

djiuser_xjjJQPaGwK54 Posted at 9-9 05:15
I’m stuck in the same boat! How did you make out? Any update?

Hi, I replied to your post, please check and keep us updated on your post.