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Ronin- S Won't update, joystick not working
911 14 6-10 15:01
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jimmy_realreach
lvl.1
Flight distance : 24180 ft
United States
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Hello, joystick stopped working so I thought I'd try to update the firmware, unsuccessfull after many,many many tries.  Loads to 87% and message is about the gimbal . Also the app reads 0% battery and it's fully charged
6-10 15:01
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DJI Mindy
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Flight distance : 7 ft
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Hi jimmy, could you please tell us more details about the joystick issue? A video about this problem will be appreciated. And please also provide us some screenshots to check what error message you got during the firmware upgrade process. In addition, may I know what happened to the device before this issue occurred?
6-10 23:46
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jimmy_realreach
lvl.1
Flight distance : 24180 ft
United States
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Hi,  No damage or drops occurred prior to his issue happening, it was in the middle of an all day shoot, it worked in the AM and stopped later in the day
See video and screenshots Video .       screen record
6-11 05:08
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DJI Mindy
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jimmy_realreach Posted at 6-11 05:08
Hi,  No damage or drops occurred prior to his issue happening, it was in the middle of an all day shoot, it worked in the AM and stopped later in the day
See video and screenshots Video [view_image][view_image]. [view_image]      screen record

Thanks for the pictures. In this case, please change to another cable and try to upgrade again to see if it works. In addition, please clean the contacts between the gimbal and the battery.
6-12 01:15
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jimmy_realreach
lvl.1
Flight distance : 24180 ft
United States
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DJI Mindy Posted at 6-12 01:15
Thanks for the pictures. In this case, please change to another cable and try to upgrade again to see if it works. In addition, please clean the contacts between the gimbal and the battery.

cleaned the contacts with alcohol and tried several cables, one has DJI QR Code on it.   Same results.
6-13 10:45
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DJI Thor
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Flight distance : 13602 ft
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jimmy_realreach Posted at 6-13 10:45
cleaned the contacts with alcohol and tried several cables, one has DJI QR Code on it.   Same results.

Hi Jimmy, we are sorry for the difficulties have caused you. This issue has been reported to our related team. We will reply to you once there is any feedback or update. Thanks for your patience.
6-14 02:30
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DJI Thor
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Flight distance : 13602 ft
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jimmy_realreach Posted at 6-13 10:45
cleaned the contacts with alcohol and tried several cables, one has DJI QR Code on it.   Same results.

Hi Jimmy, May we know whether the app could control your Ronin-s or not? Thanks for your response.
6-14 22:49
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fans247917e6
lvl.1
Flight distance : 20935 ft
Tanzania
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Had the same issue except i can control joystick on the app

Please assist
9-2 04:49
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fans247917e6
lvl.1
Flight distance : 20935 ft
Japan
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My ronin s joystick stop working trigger button not working app show 0% while the grip is full. Had trouble updating firmware but after several attempts it update successfully
If i try to move it with app it move just fine
image.jpg
image.jpg
9-2 07:56
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krissnoova
lvl.1

Nigeria
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DJI Mindy Posted at 6-10 23:46
Hi jimmy, could you please tell us more details about the joystick issue? A video about this problem will be appreciated. And please also provide us some screenshots to check what error message you got during the firmware upgrade process. In addition, may I know what happened to the device before this issue occurred?

I currently experience this issue tried heaven and earth software solutions still no hope
9-20 06:30
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krissnoova
lvl.1

Nigeria
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please has this been resolve? My gimbal is having this issue and have tried all means possible.
9-20 06:32
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jimmy_realreach
lvl.1
Flight distance : 24180 ft
United States
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Took it on a shoot and ended up using my phone because it was crap!

krissnoova Posted at 9-20 06:32
please has this been resolve? My gimbal is having this issue and have tried all means possible.

No, I got busy with other projects and I still have a broken gimbal.  I would like to just ship it back and not go through these hoops of screenshots and video of the issue.  Poor customer service for sure!!!  
9-20 06:38
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DJI Mindy
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krissnoova Posted at 9-20 06:32
please has this been resolve? My gimbal is having this issue and have tried all means possible.

Hi krissnoova, may I confirm that whether you mean the gimbal has no response to the joystick? Can you update/refresh the firmware successfully? And please also check if you can control the gimbal through the app?
9-23 02:09
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DJI Mindy
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jimmy_realreach Posted at 9-20 06:38
No, I got busy with other projects and I still have a broken gimbal.  I would like to just ship it back and not go through these hoops of screenshots and video of the issue.  Poor customer service for sure!!!

Hi jimmy, sorry for the inconvenience caused. I just want to confirm more details of your case so that we can locate the cause. If it's not convenient to provide this information, you can also start a case through the link below and send it for diagnosis and repair. http://www.dji.com/support
9-23 02:14
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Zeipai
lvl.1

Finland
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Hi,

I have exactly the same problem - joystick button doesn´t work and firmware update gives same kind of error messages. Could you please publish solution, this seems to be common problem. Everything works fine with app.
10-3 11:33
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