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Ronin App Shows Battery 0%, But The Handle Shows Full
229 5 6-12 17:19
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southerly
lvl.1

United States
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The Ronin app show the battery at 0%, but the handle just came off the charger and is completely full. As a result, I can't update the firmware. Any help appreciated.


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6-12 17:19
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi there, we are sorry for the inconvenience caused you. Could you try to replace the mobile device, restart the DJI RS 2, and try again? Thanks and best regards.
6-12 23:24
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southerly
lvl.1

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DJI Thor Posted at 6-12 23:24
Hi there, we are sorry for the inconvenience caused you. Could you try to replace the mobile device, restart the DJI RS 2, and try again? Thanks and best regards.

I have tried replacing the app on my phone, using the app on a different person's phone, and have reset the Ronin RS 2, but this didn't solve the issue of the app displaying the battery as 0% and not allowing me to update the firmware.

What should I try next? Thanks!
6-13 14:50
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southerly
lvl.1

United States
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DJI Thor Posted at 6-12 23:24
Hi there, we are sorry for the inconvenience caused you. Could you try to replace the mobile device, restart the DJI RS 2, and try again? Thanks and best regards.

Just following up. I tried different phones and restarted the Ronin, but the app still says the battery is at 0% and will not allow me to update the firmware. Please advise.
6-18 06:42
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Indio
First Officer
Flight distance : 71250 ft
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Austria
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maybe a recalibration of the battery could help
6-19 00:26
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djiuser_qsb5FegdNKQR
lvl.1

Spain
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I know what the problem is. TILTA handle can’t read the battery status on the app. It’s a little annoying, but if you try without it, app responses normally.
7-1 02:35
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