Hi I have recently purchased a smart controller for My Mavic 2 zoom. When I try to activate it I get the message server error (-2). I have contacted DJI but they don't seem to have an answer that solves the problem. Has anyone else had the same thing happen. Any suggestions would be appreciated

Hi there, we are sorry for the issue caused you. To help you check the issue you have submitted, we encourage uploading a screen recording of it so we can check it further. Thanks in advance.

DJI Thor Posted at 6-13 00:59
Hi there, we are sorry for the issue caused you. To help you check the issue you have submitted, we encourage uploading a screen recording of it so we can check it further. Thanks in advance.

Hi I have an ongoing case Waiting for a lable I thought someone might have had the same problem and know the cure.

Portman Posted at 6-13 05:25
Hi I have an ongoing case Waiting for a lable I thought someone might have had the same problem and know the cure.

Hi there. We're sorry to know about the trouble. I was able to pull up your case using your DJI Forum account. I'll help to urge the team assigned to furnish your shipping label at once as soon as office resumes on weekdays. Thanks in advance for your patience.

I am having exactly the same issue with a brand new DJI Smart Controller, Server Error (-2).       What hair I have left is being rapidly pulled out.  I have tried activation repeatedly, every time in hope but only resulting in disappointment.  I have spent over five hundred UK pounds on this smart controller and I fully expected  it to work straight out of the box.  Definitely feeling very fed up right now with this useless and expensive piece of equipment.  DJI any ideas ?

Seastones Posted at 6-15 13:47
I am having exactly the same issue with a brand new DJI Smart Controller, Server Error (-2).       What hair I have left is being rapidly pulled out.  I have tried activation repeatedly, every time in hope but only resulting in disappointment.  I have spent over five hundred UK pounds on this smart controller and I fully expected  it to work straight out of the box.  Definitely feeling very fed up right now with this useless and expensive piece of equipment.  DJI any ideas ?

Hi I have sent mine back for a refund as sending back to Holland is to much hassle

Seastones Posted at 6-15 13:47
I am having exactly the same issue with a brand new DJI Smart Controller, Server Error (-2).       What hair I have left is being rapidly pulled out.  I have tried activation repeatedly, every time in hope but only resulting in disappointment.  I have spent over five hundred UK pounds on this smart controller and I fully expected  it to work straight out of the box.  Definitely feeling very fed up right now with this useless and expensive piece of equipment.  DJI any ideas ?

Hi Seastones, we are sorry for the inconvenience caused. Could you please switch the network and try activation again to see if it works? If it still doesn't work, could you please provide us with the serial number to check further?

Portman Posted at 6-15 22:15
Hi I have sent mine back for a refund as sending back to Holland is to much hassle[Image]

Me too.   Anything faulty that is brand new out of the box is a no no for me.
I certainly haven’t the time or inclination to spend any of my time working on something that is faulty on day one.
I’ve ordered another, surely that one will work as it should ?

DJI Mindy Posted at 6-15 23:55
Hi Seastones, we are sorry for the inconvenience caused. Could you please switch the network and try activation again to see if it works? If it still doesn't work, could you please provide us with the serial number to check further?

Thanks Mindy, however I have returned it and purchased another.  Fingers crossed the second one works as it should.

Seastones Posted at 6-16 10:14
Thanks Mindy, however I have returned it and purchased another.  Fingers crossed the second one works as it should.

Sorry again for the inconvenience caused to you. Hope you can receive the Smart Controller soon. If you have further inquiries, please feel free to contact us. We will try our best to help.