I am in a difficult situation with the Chinese online store 'BangGood'. The problem is, i ordered about 2 months ago a brand new DJI air unit and i was very glad i received it, that was my review, because i was afraid it would probably be the last one air unit to find online and felt lucky! Until i finished up building my GepRC Mark 5 HD fpv quad with top specs materials like iFlight F7 and 60A stack and T-motor F60Pro IV, and offcourse the DJI Remote Control. I already had the goggles V2 from the DJI fpv drone, which was fun to learn, but this should be 'better'. Anyway, i started it up without props offcourse and found out there was a terrible image with a lot off distortion, but it dissapeared when the unit started getting hot. A print contact issue i thought, but to be sure i bought a new cable between the camera and air unit. That didn't solve it offcourse. After a lot off conversations with Banggood i talked about another camera for service, but they kept pointing at DJI which a cannot contact by phone here in the Netherlands, a well known problem here..... I am very sure that it is only the camera and not the air unit, because when i completely take the camera apart with the 'TWO' flatcables even looking underneath the blue cooling paste and rebuild it again, it works for a few hours and then it starts over again. I even ordered a new ready build up iFlight Titan XL5 HD with the DJI air unit to get hands on a camera and swapt it and guess what, the image is direct perfect! The drone itself sucks, it is way too heavy. There is also a new 'DJI'>CaddX air unit on its way, i expect it in a week or 2 from China. So as you read, money is not the issue, i just want to get my rights to get a new for FREE camera. Is there a way to get in contact with DJI to get only a new camera???? Or should i stay in contact with Banggood? Please HELP! Marcel.

Hi there, we are sorry to hear about that. About your concern, you may contact the seller for a refund or replacement if it still within the refund processing time. If there is a problem with the unit manufactured by DJI, and you want to repair it, you may contact us for assistance via our online support: https://www.dji.com/au/support?site=brandsite&from=nav11:15, or open a repair case via this link: https://repair.dji.com/repair/index?site=brandsite&from=nav. Thanks and best regards.

DJI Thor Posted at 6-14 01:03
Hi there, we are sorry to hear about that. About your concern, you may contact the seller for a refund or replacement if it still within the refund processing time. If there is a problem with the unit manufactured by DJI, and you want to repair it, you may contact us for assistance via our online support: https://www.dji.com/au/support?site=brandsite&from=nav11:15, or open a repair case via this link: https://repair.dji.com/repair/index?site=brandsite&from=nav. Thanks and best regards.

Thanks Thor, but I cannot find any services for only the camera from the air unit, I just wanna have a new camera or an address to buy one.

MarcelN Posted at 6-17 00:19
Thanks Thor, but I cannot find any services for only the camera from the air unit, I just wanna have a new camera or an address to buy one.

If you want to repair it, we recommend that you send the whole unit for diagnosis. And you can select DJI Digital FPV System to start a case through this link. http://www.dji.com/support If you want a replacement or refund, you may need to contact the seller for further help.

DJI Mindy Posted at 6-17 01:57
If you want to repair it, we recommend that you send the whole unit for diagnosis. And you can select DJI Digital FPV System to start a case through this link. http://www.dji.com/support If you want a replacement or refund, you may need to contact the seller for further help.

Thank you Mindy,
For me it is difficult to select the right column on your link. Overall it is too much to send it over for repair and takes a lot off time. Do you know if DJI has one in stock somewhere? A just want to pay for it to close the case and forget the DOA. It is around $50,- I've seen before so that's not the problem for me.
I even reopened the case at Banggood, they closed it because I didn't respond quick enough in their opinion.....strange service they have.

MarcelN Posted at 6-17 02:53
Thank you Mindy,
For me it is difficult to select the right column on your link. Overall it is too much to send it over for repair and takes a lot off time. Do you know if DJI has one in stock somewhere? A just want to pay for it to close the case and forget the DOA. It is around $50,- I've seen before so that's not the problem for me.
I even reopened the case at Banggood, they closed it because I didn't respond quick enough in their opinion.....strange service they have.

Hi, to start a case, you can select Product Model > All Models > DJI Digital FPV System.
To purchase a new DJI Air Unit camera, you may try to contact our support via email at http://www.dji.com/support and tell us the location and your request, we will help to check if the camera is available in your area and can be purchased directly.
We may still suggest you send the unit when you are at your convenience. Thank you for your support.

DJI Susan Posted at 6-17 22:41

Hi, to start a case, you can select Product Model > All Models > DJI Digital FPV System.

To purchase a new DJI Air Unit camera, you may try to contact our support via email at http://www.dji.com/support and tell us the location and your request, we will help to check if the camera is available in your area and can be purchased directly.

We may still suggest you send the unit when you are at your convenience. Thank you for your support.

Hi Susan, it is the camera what I am looking for, not the air unit.
Thank you

MarcelN Posted at 6-18 10:29
Hi Susan, it is the camera what I am looking for, not the air unit.
Thank you

I am deeply sorry for my confusion, for the request, please contact our support via email for further assistance. I had corrected the content to avoid further misleading.

Thank you Susan and Mindy, I've send an email.

MarcelN Posted at 6-20 13:48
Thank you Susan and Mindy, I've send an email.
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You're welcome. Should you have any further inquiries, please feel free to contact us.