Elysian Whisper
lvl.1
Flight distance : 53596 ft
Germany
Offline
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DJI Stephen Posted at 11-29 21:09
Hi there Elysian Whisper. Thank you for the reply and for the given update. It is great to know that you have already contacted our DJI support team for assistance with regards to this matter. Rest assured that we will do our best to help you. Thank you.
Thank you very much Stephen. I am in contact with DJI support but until they reply, let me write it out here so that everyone who is facing the same issue also gets to know this and for for those might have a solution can post as well.
DJI support told me to...
"Please check whether you are still logged in, as range limitation only occurs when the app account has been released.
To do this, simply reconnect your smartphone to the goggles as soon as the goggles, aircraft and RC are connected to one another.
Then this problem should be solved again.
In any case, check the firmware again via the DJI Assistant 2, if necessary carry out a refresh so that everything fits again on the system side."
I have checked the firmware and it is up to date (Screenshot 2) as I always keep my DJI devices up to date. I tried to refresh the firmware but I always encountered an error (Screenshot 1).
Does anyone else is facing such issues? |
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