I cannot download to my iphone 11 pro or another phone, through the mimo app, the videos that I record in 4k with the dji pocket 2 device
in the mimo app a message appears that says: "the current phone model cannot save the selected video, convert to 1080p and download ?!
Does anyone know any solution? Thanks!

Hello there. I am sorry for the trouble this has caused and thank you for reaching out. May we know if the said mobile devices are capable of  transferring or downloading a 4k video. In addition, Kindly please try using a different recommended mobile device that supports 4k video to see if the issue will persist? Thank you.

DJI Stephen Posted at 6-16 19:57
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. May we know if the said mobile devices are capable of  transferring or downloading a 4k video. In addition, Kindly please try using a different recommended mobile device that supports 4k video to see if the issue will persist? Thank you.

[view_image]

Thanks for your answer, my phone is an iphone 11 pro with ios 14.5.1; I have also tried it with another iPhone 11; the same thing happens, the same message comes out. Both phones support 4k. What would be the problem and the solution?