Samsung S21+ Mavic 2 Pro black video
1768 3 2021-6-18
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Foveon
lvl.1

Poland
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When you update DJI GO 4 to preview on my Samsung S21 + SM-G996B/DS ?
I know the problem is known to you.
Are you working on it?


2021-6-18
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out. Unfortunately, the Samsung S21 is not compatible with the DJI Go 4 app and this might be the reason why you experience the said issue. Kindly please make sure to use a compatible device for you to use the app without any problem as we cannot guarantee the stability of the said mobile device when in use with the app since it is not fully tested on our facility. Thank you for your understanding and support!

2021-6-18
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Foveon
lvl.1

Poland
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I know that.  
I am asking if DJI will fix this error.
Read it with understanding.
2021-6-18
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DJI Paladin
Administrator
Flight distance : 318 ft

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Foveon Posted at 6-18 23:00
I know that.  
I am asking if DJI will fix this error.
Read it with understanding.

Thank you for your response. This request was already been sent to our designated team and we still don't have any information if this new model of a mobile device will be compatible with the said unit and app, please stay tuned to the latest news on our DJI official website at www.dji.com. Thank you!
2021-6-19
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