AIRCRAFT NOT CONNECTED (DJI MINI 2)
722 3 2021-6-20
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Tanishq
lvl.1

India
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My DJI Mini 2 doesn't pair with my remote control anymore. Have been using it since 6 months without any issues until recently i get blinking yellow lights and upon long pressing the power button for 4 seconds or more. there is no beep sound and the aircraft doesn't go in pairing mode. able to power on/off . updated to latest firmware connecting to DJI Assistant 2 but still the aircraft wouldn't connect. Please help
2021-6-20
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DJI Paladin
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Flight distance : 318 ft

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Hi there. Sorry for the trouble. Can you please confirm if the drone experiences a hard landing before? Also, kindly please try to download the DJI Assistant 2 software using the link below, and please update the firmware of both aircraft and remote controller to see if the issue persists. Please keep us posted. Thank you!

https://www.dji.com/downloads/so ... sumer-drones-series


2021-6-20
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Tanishq
lvl.1

India
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DJI Paladin Posted at 6-20 19:17
Hi there. Sorry for the trouble. Can you please confirm if the drone experiences a hard landing before? Also, kindly please try to download the DJI Assistant 2 software using the link below, and please update the firmware of both aircraft and remote controller to see if the issue persists. Please keep us posted. Thank you!

https://www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series

Thank you for your suggestion. The drone had a hardlanding but that was months ago, and I have taken lots of flights even after that without any issues.  But then suddenly one fine day It lost signal when it wasn't even flying.

I updated the firmware in both RC and Aircraft to the latest version.
Aircraft version : v01.03.0000
RC controller version : v04.11.0016
APP version : v1.4.3
APP version : v1.4.3
removed and formatted SD , cleared all cache but still no luck

This is what happens .when I try to pair it. No beep sound nor going into pairing mode.

https://drive.google.com/file/d/1cDlDU_KjqovS0Y46kmyjVy7MqJWXVNbt/view?usp=sharing
2021-6-23
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DJI Paladin
Administrator
Flight distance : 318 ft

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Tanishq Posted at 6-23 23:04
Thank you for your suggestion. The drone had a hardlanding but that was months ago, and I have taken lots of flights even after that without any issues.  But then suddenly one fine day It lost signal when it wasn't even flying.

I updated the firmware in both RC and Aircraft to the latest version.

Thank you for your response. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a full diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you.
2021-6-24
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