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Accidentally left SD card in my drone
398 5 6-20 10:05
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djiuser_HJvpUFycnJo6
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United States
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I sent my mini 2 back with dji care refresh and I just realized I left the SD card….. is there any way to get it sent back in the replacement drone? Thanks
6-20 10:05
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DJI Paladin
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Flight distance : 318 ft

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Hi there. Thank you for reaching out. Can you please send me your case number through PM for us to assist you further? Please keep us posted. Thank you!
6-20 19:10
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djiuser_HJvpUFycnJo6
lvl.1
United States
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DJI Paladin Posted at 6-20 19:10
Hi there. Thank you for reaching out. Can you please send me your case number through PM for us to assist you further? Please keep us posted. Thank you!

Hello! My case number is CAS-6602695-B7W2F0

Thanks so much for looking into this
6-20 19:56
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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djiuser_HJvpUFycnJo6 Posted at 6-20 19:56
Hello! My case number is CAS-6602695-B7W2F0

Thanks so much for looking into this

Thank you for the information provided. I already sent you a PM, kindly please check it. Thank you!
6-21 22:21
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djiuser_HJvpUFycnJo6
lvl.1
United States
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DJI Paladin Posted at 6-21 22:21
Thank you for the information provided. I already sent you a PM, kindly please check it. Thank you!

Im not sure how to check it. Im on a smartphone and there is no visible pm tab or menu
6-22 08:41
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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djiuser_HJvpUFycnJo6 Posted at 6-22 08:41
Im not sure how to check it. Im on a smartphone and there is no visible pm tab or menu

Hi there. With regards to the SD card that you had sent in with your unit, I already leave a note on your case for our repair team to be notified when your package arrives at our facility about the SD card. Rest assured that they will include this on the package once they send it back to you. Thank you for your support!
6-24 22:34
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